Program Manager, Privacy Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Privacy operations team is the team responsible for supporting privacy policy for the family of Facebook products. Our team is motivated to providing best-in-class integrated support solutions that enhance our communities experience with Facebook and Privacy. As a Program Manager, you'll bring your passion for privacy, regulation and operations together to help develop and execute scalable support experiences on Facebook. The Privacy Program Manager will first become a domain expert in our space and next bring that expertise to the table when collaborating with cross-functional partners on integrating privacy support for new products or integrating privacy support for new regulatory frameworks. A successful candidate will be effective at navigating relationships between legal, engineering, product, and policy to help us achieve operational excellence, build trust in Facebook and importantly, deliver insights to our internal partners.

RESPONSIBILITIES

  • Support our operations in documenting, reviewing and processing incoming data privacy requests
  • Become a domain expert in privacy enforcement policies in order to effectively advocate for our operational needs with key stakeholders (e.g., Product, Engineering, Legal, and other cross-functional teams)
  • Communicate clear, objective, and patient explanations of team policies and protocols to our relevant stakeholders
  • Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, organization and team level goals
  • Escalate key policy gaps to policy partners, legal, and community operations, taking ownership of driving collaborative efforts to close these gaps and improve both group admin and group member experience
  • Represent Privacy Ops by proactively delivering data insights and trends to legal, policy, product and other operational teams, in order to support privacy by design and drive operational policy
  • Develop and execute initiatives to improve the community's interaction with the Facebook platform
  • Strengthen skills in a number of different areas including project management, cross-functional partnerships and content strategy
  • Motivated by the opportunity to solve privacy problems within an operations environment
  • Passionate about helping people and maintaining trust in Facebook
  • Self-starter, intellectually curious and creative individual, who thrives in a fast paced, ever changing environment
MINIMUM QUALIFICATIONS
  • B.A. or B.S. degree
  • 3+ years experience within operations environment
  • Privacy Certification (CIPP) and/or experience working in the privacy domain
  • Communication experience
  • Problem solving experience
  • Project Management experience
  • Experience working cross-functionally
  • Experience acting independently across priorities and exercising judgment
PREFERRED QUALIFICATIONS
  • Experience in legal operations
  • Project Management experience related to policy enforcement
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .


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