Product Specialist

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

Facebook is seeking a Product Specialist to join the Community Operations team. The position is full-time and is based in our London office. The Product Specialist team fuels product quality and engagement by representing the voice of the user. As a Product Specialist, you will be responsible for monitoring the quality and stability of Facebook's products. You will work directly with the Product Managers and Engineering Leads responsible for those products, shape product direction with user feedback, and help resolve bugs and other issues that affect the user experience. You will also serve as the face of the product to the user, communicating known issues and evaluating and improving education.
You will be joining a small and growing team in the London office and will have the opportunity not only to help shape the development of Facebook's products, but also to shape the growth and direction of the Community Operations team in London.

Competitive Salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits, Life Assurance, Childcare Benefits, Gym Benefits, Transport benefits, Laundry Benefit.
Posted: 29 January 2019
Closing date: 26 February 2019

RESPONSIBILITIES

  • Become an expert in the health and quality of a specific domain within the family of Facebook products
  • Monitor and analyze user reports for feedback and bug-related trends
  • Collaborate with Engineering and Product Management to shape, support, and execute product goals, by elevating the voice of the user as an input into decision-making
  • For some products, draft and execute product/feature test plans
  • Communicate the potential impact of product changes to internal stakeholders
MINIMUM QUALIFICATIONS
  • 2+ years of experience working in tech, consulting, or an operational capacity
  • 1+ years of experience in a consumer oriented environment
PREFERRED QUALIFICATIONS
  • Graduate degree or extensive (3+ years) work experience in a product-building environment
  • Track record of leadership and ability to work independently
  • Ability to prioritize demands in an ambiguous, fast-paced environment
  • Experience with SQL
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .


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