People Services Specialist - HRIS and LMS Support

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
As part of Facebook's Global People Operations team, this role will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up-to-date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

RESPONSIBILITIES

  • Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues
  • Ability to utilize computer systems effectively
  • Analyze work process design and process flow
  • Recommend and implement process or system changes leading to best practice operations
  • Execute with accuracy and high standards, the delivery of transactions and processes
  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction
  • Maintain detailed and accurate documentation for each case and our processes
  • Complete regular data quality reviews and audits
  • Work on Improvement projects
  • Collaborate closely with the Product Manager and Engineers on day-to-day bugs, features and priorities
  • Continuously seek out improvements to our processes and activities cross-functionally to create best possible learning experience for users
  • System SME and facilitate training of staff on systems
  • Develop reporting and analytical needs for the business, including developing regularly-scheduled reports and ad hoc reporting
MINIMUM QUALIFICATIONS
  • 5+ years of experience in an HR/Operations/Technology environment
  • Experience working with multiple stakeholder groups to implement tool/system changes
  • Experience interacting with all levels of a professional organization
  • Experience working in a team environment
  • Excel experience including creating pivot reports, VLOOKUPS, and charts/graphs partnered with analytical and problem solving experience
  • Computer experience including MS Office applications
PREFERRED QUALIFICATIONS
  • Experience with HR Information Systems including Workday
  • Knowledge and experience in a broad range of online learning tools including course authoring software, and other learning technology/multimedia solutions for course development and delivery
  • Technical background
  • Experience in continuous improvement


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