People Services Specialist, Global Mobility

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Services Specialist, Global Mobility, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire Global Mobility employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee’s Global Mobility experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

RESPONSIBILITIES

  • Provide outstanding support to employee and internal stakeholder inquiries around Global Mobility processes, policy, and issues
  • Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required
  • Execute with accuracy and high standards, the delivery of transactions and processes
  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction
  • Maintain detailed and accurate documentation for each case and our processes
  • Complete regular data quality reviews and audits
  • Work on Improvement projects
MINIMUM QUALIFICATIONS
  • 3+ years of Human Resources/Global Mobility shared service experience
  • Exceptional customer service skills
  • excellent communication skills and ability to handle sensitive matters with tact and diplomacy
  • Strong Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with excellent analytical and problem solving skills
  • Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
  • Ability to interact with all levels of a professional organization
  • Self-starter and fast learner requiring minimal direction
  • Strong computer skill including proficiency with MS Office applications
  • Strong attention to detail and accuracy
  • Collaborative and excels in a team environment
PREFERRED QUALIFICATIONS
  • Global Mobility Operational experience, preferably in EMEA.
  • High level understanding of EMEA immigration complexities
  • Previous shared services experience preferred
  • Experience in continuous improvement highly desired
  • Self-starter and fast learner requiring minimal direction
  • Ability to interact with all levels of a professional organization and work cross-functionally across many teams
  • Ability to work in a fast-paced environment and dealing with ambiguity


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