People Operations Manager

(Dublin, Ireland - London, United Kingdom)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. Facebook is seeking a senior People Operations Manager to lead our EMEA project management, reporting, data analytics, process, vendor and people services team. This role will also be driving initiatives globally. This unique role will encompass both individual contributor and manager responsibilities. The ideal candidate will exhibit strong vendor management skills, highly developed people management capabilities, and savvy with operational strategy and analysis. This role will work closely with a range of key, cross functional partners.

Responsibilities

  • Lead and manage a growing team responsible for project management, reporting, data analytics, process improvement, vendor and EMEA lead for partnering with our shared services team
  • Coach, mentor and provide leadership development to team members
  • Partner with key client partner teams to create and deliver on operational strategy and annual plans
  • Prioritize and advocate on behalf of your partners additional tool enhancements in order to eliminate manual processes/work and drive efficiencies
  • Drive global process optimization and standardization while balancing the business need for flexibility
  • Establish ongoing reporting requirements and workforce analytics to drive data-based decision making
  • Manage day-to-day operations of our vendor teams executing our services
  • Define KPIs for measuring the success of our operational support and hold the team and our partners accountable for delivering on KPIs
  • Drive efficiency, customer satisfaction, and cost effectiveness of vendor support model
  • Identify new opportunities and partnerships across Facebook to further scale operations model across the company/globe
  • Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
  • Responsible for detailed, time-bound project based work on critical, large scale transformational topics like organizational & operational changes to drive efficiency and effectiveness
  • Assist in managing People Operations resourcing, capacity and budget

Minimum Qualifications

  • 7+ years of experience in HR
  • 5+ years of People Management experience including building, leading, and evolving performing teams
  • Strategic thought leadership, stakeholder management, change management and collaborate across the organization
  • Ability to deal with ambiguity at all times
  • Needs to understand and react to changing priorities even when not all the information is available
  • Ability to effectively influence, communicate, and present at all levels of the organization
  • Ability in prioritizing and making tough choices amongst multiple priorities and with influencing partners to set priorities
  • Project management skills, process improvement, data skills and leading cross-functional teams to make an impact and deliver work on time
  • Analytical, problem solving and troubleshooting abilities

Preferred Qualifications

  • Experience in HR Operations or a shared service environment preferred
  • Technical acumen
  • 3+ years of experience working with HR systems
  • Experience working with or in support of diverse communities.

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