Partner Manager, Global Outsourcing

    • Sunnyvale, CA

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is seeking an experienced Partner Site Manager to run Outsourcing Site Operations and to manage vendor relationships. This is a unique opportunity to work with a wide variety of internal teams providing scalable outsourcing solutions. Through ensuring high performance on existing programs and help facilitating transition of new programs, you will have a strong impact on the company's growth. Candidates are required to have partner management and consultative experience in the outsourcing environment, with communication and large-scale operation management skills. This includes a solid understanding of the outsourcing landscape, and comprehension of the Legal, Financial and Technical components of outsourced programs is expected.

  • Ensure program success through strong performance management and measurement methodology for core KPIs (Productivity, Quality, etc.)
  • Represent Facebook in vendor site and channelize internal Facebook culture in the site's operation and people leadership landscape
  • Demonstrate process management and delivery re-engineering experience including hiring qualities, training, floor management, workload prioritization, quality, overall execution and overall and optimization
  • Represent the vendor, understand their blockers, prioritize Community member impact and engage Facebook cross-functional team to solve the same
  • Drive customer experience initiatives in vendor sites
  • Manage complex vendor relationships
  • Prioritize and deliver timely, high quality data driven work
  • Willingness to travel required for this role
  • 8+ years experience managing outsourced vendor relationships
  • Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders
  • Outsourcing experience and knowledge of outsourcing landscape including legal, financial and technology components of outsourcing
  • Experience working as part of a global, cross-functional team and working with all levels
  • Analytical experience
  • Experience performing well in a highly dynamic, rapidly changing environment
  • Flexible, adaptable, proactive and self-motivated
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


Back to top