Operations Program Manager - RunOps (ERAD)

(Menlo Park, CA)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides Program Management Oversight of critical operational initiatives. We are seeking a passionate Operations Program Manager to plan and coordinate all activities around maintenance and logical disposal of devices. In this role, you will work closely with Facebook Data Center Managers, network and software engineers, key Infrastructure business stakeholders. The Operations Program Manager will support our global provisioning team's deployments, operations, and tools. The program will support the growth, management, and 24x7 upkeep of Facebook. This position will be located in MPK with domestic and international travel required.

Responsibilities

  • Manage highly cross-functional site infrastructure projects in a matrix organization covering a range of areas (data center, production engineering, and infrastructure software engineering)
  • Work closely with production engineering, software engineering and site operations teams in Menlo Park, Seattle, Dublin and other US and EMEA locations to drive high-impact projects to successful completion
  • Oversee incremental roll-out of new systems and enhancements, regularly update stakeholders on resolution of issues while new changes are bedding-in
  • Identify operational pain points and opportunities to improve business practices and drive internal process improvements across multiple teams and functions
  • Review operational issues and determine if a technology solution is required or a process correction needs to be made
  • Conduct business process re-engineering reviews to innovate on business processes and define ways to improve their efficiency and effectiveness
  • Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, data diagrams and process flow diagrams.
  • Provide hands on tactical program management during analysis, design, development, testing, implementation, and post implementation phases
  • Lead/Support all business readiness activities including training, testing and rollout. Work independently with minimal supervision
  • Foster a culture of data driven decision making
  • Drive continual improvement of cost productivity
  • Identify areas of risk and drive mitigation with subject matter experts within the organization

Minimum Qualifications

  • Bachelor's degree in computer science, systems engineering, electrical engineering, MIS, or a related field
  • Certified qualification in Project Management. e.g. PMI/PMP, Prince2, SAPM, Scrum Master or equivalent
  • Minimum 6 years of work experience in Product or Technical Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
  • Demonstrated ability to adapt and learn new skill sets
  • Analytical, problem-solving, negotiation and organizational skills with a focus under pressure
  • Organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment
  • Communication skills and demonstrate attention to detail
  • Be independent in examination and analysis, alongside results oriented
  • Ability to collaborate with different individuals across external organizations, within other geographies, and "roll-up the sleeves" to accomplish all necessary tasks
  • Cross-functional leadership skills
  • Resourceful, action-orientated with the ability to get things done and overcome obstacles and develop solutions to problems
  • Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team

Preferred Qualifications

  • Systems development and deployment experience
  • Experience of operations software project management
  • Knowledge of compute, store and networking technologies
  • Data center operations knowledge
  • Automation and enterprise tooling experience

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