Marketing Researcher - Messenger

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

You'll partner with Messenger Product Marketing to understand the needs of key audiences and help inform marketing programs and communications to articulate the value of the Facebook Messenger App to consumers.
Creativity, energy, flexibility, collaboration, curiosity and a passion for translating complex ideas into simple and compelling messages are a must. If you move fast in executing research, can turn around strategic focused communications rapidly, and if you're invigorated by the opportunity to have a real impact on changing how the world connects & communicates, we want to speak with you!


  • Travel Domestic and International approximately 35% of the time.
  • Design and execute innovative quantitative and qualitative research to support the marketing organization and Messenger at large. The core focus will be on developing marketing and communications strategy based on consumer insights.
  • Translate research findings into actionable insights that will have an impact on reaching hundreds of millions of people.
  • Be an Insights Ambassador within Messenger, cross sharing the insights you find with as many stakeholders as can benefit from the insights you derive.
  • Beyond research, you will be act as a brand strategist. You will shape positioning and messaging, drive creative briefs, inform the development of product level or company level narratives.
  • 5+ years of qualitative and quantitative primary research experience on client or supplier side
  • Experience on the front end of the marketing process and directing agencies/vendors to deliver results
  • Experience with executing full-cycle research independently from survey design, discussion guide creation, fielding, data cleaning and analysis, weighting, and reporting
  • Experience with positioning, message development and optimization, value proposition development and communications checks
  • Experience partnering with cross-functional teams and influencing executives and colleagues
  • Problem-solving and prioritization experience in moving from blank slate to a research problem matched with a methodology
  • Experience with brand and advertising research
  • Bachelor's degree in Economics, Psychology, Business, Market Research, or a related field of study
  • International research experience
  • Experience working in tech or on apps
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .

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