Market Specialist, German

WhatsApp is the world's largest and fastest growing communications company with more than 1 billion active users globally. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full-time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep on reading.

RESPONSIBILITIES

  • Provide friendly and efficient customer support via email in English and German to WhatsApp users around the world
  • Troubleshoot user issues and escalate issues to developers and other cross-functional partners
  • Be an advocate for the user base you support and a voice of the user to the rest of the company
  • Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform
  • Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
MINIMUM QUALIFICATIONS
  • Bachelor's degree from the United States or equivalent university degree from another country
  • 1+ years customer support experience
  • Experience using and learning the iOS, Android, and Windows Phone operating systems
  • Experience multitasking and managing priorities
  • Bilingual in English and German (read, write and speak)
  • Demonstrated experience composing answers to help users
  • Experience balancing independent tasks/goals while contributing to team goals and collaborating with other team members
  • Eligible to work in the US
  • No international relocation
  • Knowledge of German speaking countries and their culture
  • Communication and presentation experience, with experience clarifying and summarizing issues
PREFERRED QUALIFICATIONS
  • Technical Support background
  • 4+ years of in country experience within the last 10 years


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