Market Specialist, Community Operations, Italian

(Dublin, Ireland)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you. Facebook is seeking a solutions-oriented, data-savvy, and technical analyst to join our Community Operations team. The Community Operations team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site, and delivers qualitative and quantitative insight into user behaviour. This individual will sit within the Italian market team, and work to improve the overall user experience for that market, as well as solve thematic global issues. The Market Specialist will be part of a data-driven analysis culture and help us intelligently scale our operations by optimizing and automating processes, solve challenging problems and most importantly, help to prevent them. This position is full time and is based in our Dublin, Ireland office.

Responsibilities

  • Investigate reported abuse issues on Facebook and respond to user inquiries
  • Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the Italian market
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Work directly with users to resolve site issues, identify user trends, test products, identify bugs, and work with cross- functional partners such as engineering or product teams to resolve issues
  • Use your technical and problem solving skills to resolve large and complex business problems
  • Ability to use and learn tools like SQL and Excel to drive efficient analytics and reporting

Minimum Qualifications

  • Bachelors degree and/or masters or equivalent experience (mathematics or scientific discipline is preferred)
  • Strategic thinker with strong analytical and creative problem-solving skills
  • A self starter and be able to multitask different priorities of work in a fast paced, ever changing environment
  • Technical and data skills such as Excel and SQL are a plus
  • Fluency in written and conversational Italian and English are a must
  • Excellent communication and collaboration skills

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