Language Specialist (Tamil), Community Operations
Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.The Community Operations team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site, and delivers qualitative and quantitative insight into user interactions with the product and content. Those who join our team are very passionate about keeping our users safe and are strong advocates for the Facebook & Instagram community. If you like helping people, Community Operations is for you.The successful candidate will work with the South Asia market team within Community Operations to review content reported for potential abuse, resolve user account issues, improve the overall support experience for the region, as well as solve thematic global issues. The person will help scale our operations by optimising and automating processes, solving challenging problems and helping to prevent them. This position is full-time and is currently based in our Hyderabad, India office.
- Respond to inquiries from the community with high quality, speed, empathy and accuracyInvestigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive contentBecome and remain knowledgeable about Facebook products and Community StandardsBe aware of current events and typical user behavior in the regionGather region-specific insights through quantitative and qualitative analysis of users’ interactions with Facebook & Instagram support, and use it to develop ways to improve the support of our community of users in the regionCommunicate region-specific insights to Product, Growth, and other partners within the companyIndependently deliver solutions for key experience issues through effective problem solving and project managementDisplay a strong bias to demonstrate empathy for our community in supporting Community Operations’ mission to #ShipLove.
- BA/BS degree2+ years of professional experience, preferably with a focus on analytical initiatives Strong understanding of Facebook and Instagram platforms and passionate about the company’s mission Strong problem-solving and analytical skills
- moderate working knowledge of Excel & SQL is preferredAbility to work independently across competing priorities Ability to thrive in a constantly changing Operations environment and collaborate effectively with a variety of individuals and internal organisationsExcellent written and verbal communication skills in EnglishFluency in written and conversational Tamil is essential
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