Intellectual Property Integrity, Program Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We're the team that's responsible for managing reports surrounding Facebook's policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Facebook's 1.8 billion users.
Passionate about diving into the world of big data and trends analyses? Interested in solving complex problems that are geared towards improving Facebook? Excited about learning how to scale and automate processes? Come join the Digital Rights Operations! We focus on bringing innovative and scalable technical solutions to enhance the notice-and-takedown process by enforcing our policies against bad actors in the intellectual property operations space (e.g., repeat infringers and recidivism), through automation, abuse detection, and operational excellence.
Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong. The perfect candidate will have a background in a quantitative or technical field, will have experience working with large data sets, and will have in-depth experience in data-driven decision making. You are scrappy, focused on results, a self-starter, and have demonstrated success in using analytics to reduce abuse and negative user experiences across the platform. This position is located in our Menlo Park office.

RESPONSIBILITIES

  • Articulate the technology, requirements, goals and milestones of your team
  • Manage cross-functional programs in a matrix organization covering a range of areas (Integrity, Trust, Fraud)
  • Develop and manage end-to-end project plans and ensure on-time delivery
  • Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases
  • Perform risk management and change management on projects
  • Provide day-to-day coordination and quality assurance for projects and tasks
  • Drive internal process improvements across multiple teams and functions
  • Interface with Engineering, Product, Marketing, Legal, Policy and Operations for program requirements, scope and implementation
  • Help define metrics and key performance indicators
MINIMUM QUALIFICATIONS
  • B.S. degree or equivalent experience in technical program management
  • 4+ years of experience in program management, systems or software engineering
  • Communication and interpersonal experience, including relationship building and collaboration within cross-functional team
  • Organizational, coordination and multi-tasking experience
  • Analytical and problem-solving experience and experience in building scalable solutions
  • Experience understanding product requirements and translating needs into plans
PREFFERED QUALIFICATIONS
  • Experience dealing with projects that cut across legal, policy, trust or fraud
  • Exposure to machine-learning and data modeling


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