Incident Response Team Lead

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate. The right candidate must have a strong work ethic, excellent judgement and exceptional partnering skills. The position is full-time and would be based in our Dublin office.


  • Manage and bring operational excellence to a diverse team of individual contributors reviewing high priority, time sensitive requests related to user safety
  • Support escalations related to sensitive subject matter with a high degree of urgency
  • Coordinate with internal partners and external law enforcement agencies to provide real world assistance to people in crisis
  • Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions
  • Foster a supportive, constructive, and collaborative environment for individual contributors tasked with working an intensive caseload
  • Provide real-time summaries for internal partners related to ongoing and resolved cases
  • Interpret performance metrics and impact organizational change as a result
  • Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
  • Working with a cross functional team, drive improvements to policies and processes related to high priority requests
  • Address sensitive content issues, including but not limited to graphic images, videos, offensive or derogatory language, and other objectionable material
  • Self-starter requiring minimal direction
  • BA/BS degree
  • 5+ years of professional experience in operations, people management, or business strategy and prioritization
  • Prior experience supporting a team focused on safety issues preferred
  • Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently without compromising quality
  • Strong oral and written communication skills with an audience varying from entry level employees to executive communication
  • Avid Facebook user
  • Able to work independently with impeccable judgment
  • Must not be easily intimidated
  • Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
  • Must be able to pass a criminal background check

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