Incident Response Analyst

(Austin, TX)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate to join our Law Enforcement Response Team. The right candidate must have a strong work ethic, excellent judgement and exceptional partnering skills. The position is full-time and would be based in our Austin, TX office.

Responsibilities

  • Bring operational support to a team that handles high priority requests related to user safety.
  • Available to work a regular schedule of either Tuesday-Saturday, or Sunday-Thursday. Also will consider standard working hours.
  • Support escalations related to sensitive subject matter.
  • Coordinate with internal partners and external law enforcement agencies to provide assistance to people in crisis.
  • Respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.
  • Work with a cross-functional team, drive improvements to policies and processes within the law enforcement response team.
  • Willing and able to work with sensitive issues that include child exploitation, graphic violence, and sensitive content which may be considered offensive.

Minimum Qualifications

  • Self-starter requiring minimal direction
  • BA/BS degree and 6+ months experience in incident response teams.
  • Organized with the ability to prioritize multiple functions and tasks while managing work time without compromising quality
  • Able to work independently with judgment
  • Able to communicate with both cross-functional teams and law enforcement agencies
  • Experience in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)

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