Head of People Operations Planning

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. The Global People Operations team is seeking an experienced Head of People Planning and Strategy to lead strategic cross-functional projects affecting multiple teams across the People (HR) organization. The ideal candidate is someone who has managed and built strong cross-functional relationships and is a strong communicator. This is an internal facing role that will take ownership to drive our overall strategic planning process for the People team and implement operational planning for the function. The role will also be accountable for the overall portfolio of projects to scale our People policies and operations delivery while ensuring that all the stakeholders are involved and aligned throughout the process. This is a full-time position in People Operations located at our headquarters in Menlo Park, CA.


  • Project Management:
    • Manage special projects with large scale activities that span multiple People teams and business partners
    • Lead projects by facilitating communication, coordination, planning and execution across HR teams and business partners
    • Ensure project roles and responsibilities are clear, and ensure alignment across all HR contributors
    • Coordinate with key partners (HR, Recruiting, Legal, Communications, Finance, etc.) to support new projects
    • Manage project meetings, schedules, milestones and delivery
    • Prepare project correspondence and presentations, as needed, for status reports, executive updates, meetings, annual planning, etc.
    • Work with teams to measure the impact of projects and ensure scalable solutions within a growing company
  • Strategy and Operational Planning:
    • Understand strategic business objectives and requirements in order to facilitate operational improvement initiatives
    • Lead strategic planning/roadmap development efforts
    • Lead overall planning for people portfolio, partnering with change management, communications, project managers, COEs, and operations teams
    • Orchestrate the annual people planning process (e.g. milestones, participants, actions, templates, calendar), ensuring People team’s goals are aligned with business objectives
  • Collaborative Relationships:
    • Develop collaborative relationships with key stakeholders across the company to develop, implement and optimize people processes and tools that enable the People Operations and the overall HR teams to scale
  • Training & Development:
    • Support the design and delivery of communications and training for new processes, tools, policies and core strategic sourcing skills
  • Process and Policy Design and Management:
    • Understand the current processes and tools environment and execute action plans to achieve improved efficiencies, resource optimization and controls
    • Drive projects involving policy and process design efforts to positively impact employee experience and scale current HR policies
    • Manage process documentation and provide on-going support for implemented processes
    • Facilitate the consistent application and improvement of HR policies, processes, and programs with a focus on employee experience and process simplification
  • 12+ years experience in HR operations, Business Planning, Strategic Planning, or HR Strategy
  • B.A. or B.S. degree in business, HR, finance, operations, or equivalent experience
  • Experience leading an HR Planning and Strategy function
  • Experience managing and developing cross-functional teams
  • Leadership and interpersonal experience with experience building relationships with cross-functional teams
  • Experience with project management and strategic planning
  • Communications and policy experience
  • Experience in evaluating, developing and implementing operational improvements through automation and process redesign to enable scalability
  • Analytical, problem-solving and interpersonal experience
  • Experience breaking down processes and identifying key pain points in order to deliver business improvements at local, regional and global levels
  • MBA or Master's degree
  • Six Sigma Green Belt or Black Belt, PMP (or equivalent)
  • Experience working in a growth company
  • Experience working with or in support of diverse communities

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