Government, Politics & Advocacy Manager - EMEA

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

Facebook is seeking an experienced leader to lead a team of Partner Managers serving as critical partners to government, politics, and advocacy clients who use our commercial products to make the world more open and connected. You'll partner closely with our policy, product and sales organization to ensure we're creating best in class solutions for our key clients in this sector. You'll be responsible for helping build and execute a consistent global service model for these unique clients, cultivating key relationships with organizations across multiple countries. This person will be a team player with experience managing scaled education or client service teams and has demonstrated experience partnering with government, political and advocacy organizations in the digital advertising space. This role has the option to be based in London, Paris or either of our Germany offices.

RESPONSIBILITIES

  • Manage, communicate and enforce guiding principles and best practices of service model for engaging with Government, Politics and Advocacy clients across team in multiple European countries/regions Partner with regional XFN partners (Creative Shop, Measurement, Marketing Science, Policy) to ensure consistency across countries and proper service type and level is provided to clients
  • Identify and communicate opportunities and risks for clients across local XFN leadership and to EMEA Vertical Lead
  • Oversees team of Partner Managers across multiple countries responsible for building and maintaining relationships with key clients (candidates, PACs, agencies etc.), builds trust and credibility of Facebook and its products
  • Leads and educates team to demonstrate value of Facebook products as a key driver for civic engagement, informs partners of new processes and products and provides FB best practices specific to G/P/A
  • Serves as point of escalation for issues that arise across region(s) with respect to clients, ensuring swift resolution of issues and escalating to proper channels
  • Help manage internal operations by integrating services and aligning service levels with partner teams (i.e. client concierge, policy partners, leadership)
  • Attend/present at events to represent FB Advertising solutions as needed
  • Support EMEA Vertical lead by serving as external product consultant to educate clients and agencies where needed
  • Build, train, maintain a high performing team
  • Build and maintain close relationships with Country Directors in your region
MINIMUM QUALIFICATIONS
  • 7+ Years experience managing a team in a client facing role, across multiple locations
  • 5+ Years experience partnering with or working with Government Entities, Political or Advocacy Organizations (in an advertising environment)
  • 5+ Years experience working on digital media platforms, advertising metrics and industry trends
  • Experience influencing and proven ability to forge relationships with government, political or advocacy clients at the leadership level
  • Experience working with cross functional teams with the ability to influence executive stakeholders
  • Experience leading matrix/dual reporting teams, projects or organizations Exceptional communication and presentation skills
  • Ability to perform well in highly dynamic, rapidly changing environment
  • Ability to travel regionally as needed
PREFERRED QUALIFICATIONS
  • Experience working in/across multiple countries and/or political structures


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