Global Programs, Communications and Change Lead

(Menlo Park, CA)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Recruiting is a core strategic driver of Facebook’s success. We have a world-class team working together to help drive our ambitions and scale to the next level. We are looking for a Program Manager to work at the intersection of project management, communications and change management to help drive recruiting initiatives and process improvements across our recruiting function.He/she will work with the Global Recruiting Programs and Operations team to develop and refresh strategies, map processes to help identify opportunities for efficiency, and enhance knowledge management across the team.

Responsibilities

  • PROJECT MANAGEMENT
  • Responsible for defining plans and actions in support of defined goals for the Recruiting Programs and Operations team
  • Conduct and document working sessions with recruiting teams or internal partners to define/improve processes
  • Guide teams through problem definition, issue identification and work plan development using problem solving principles and past experience
  • Responsible for monitoring active projects and ensuring they remain on track to achieving the desired measurable business outcomes
  • Work with Recruiting Programs and Operations Director to develop and update strategic planning templates, processes, priorities, capabilities, measures of success, etc.
  • Identify integrations and establish contacts across the organization to align efforts and plan implementation
  • Assist with escalated issues on priorities, goals, strategies, resources and key initiatives
  • Prepare presentations for delivery to specific audiences
  • COMMUNICATIONS AND CHANGE MANAGEMENT
  • Help refine recruiting communications, i.e. content delivery strategy, with a focus on digital communications
  • Work with the Recruiting Programs and Operations Team members to develop and implement global internal communication strategies, messages, tools and cascade mechanisms to ensure awareness, understanding of and action required with regards to recruiting processes and tools
  • Develop communications strategy to elevate visibility of organization goals to ensure consistency of strategic messages and drive two way dialogue between recruiting leadership and employees
  • Provide leadership in defining the integrated change management strategy
  • Develop change management strategies based on an understanding of current and desired future states and teams impacted by the change
  • Construct and implement actionable and targeted change management plans – including stakeholder analysis, communications planning, change impacts, change agent network, organizational readiness, and training plans
  • Facilitate one-on-one discussions, surveys, focus groups, workshops, etc. to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments
  • Develop change toolkit allowing for a repeatable change process for all projects
  • Contribute to thought leadership and change development efforts in order to help evolve and mature change practice
  • KNOWLEDGE MANAGEMENT
  • Develop and execute recruiting knowledge sharing processes and procedures, in particular related to document and content management through our internal channels
  • Develop, manage, and implement an educational program to improve KM capabilities
  • Act as a resource and subject matter expert for knowledge sharing best practices

Minimum Qualifications

  • Bachelor’s degree
  • 3+ years of Process Improvement experience (e.g., Lean / Six Sigma)
  • 5+ years of project management experience
  • Experience using MS Office tools (Excel, Powerpoint, Word, Visio or other process mapping software)
  • Ability to travel up to 15% of the time

Preferred Qualifications

  • Master’s degree
  • 4+ years of experience in Communications with successful track record of delivering results, comprehensive understanding of effective communications practices and measurement, and working with and writing communications for senior leadership
  • 2+ years of strategic planning experience in a similar environment or in a planning/consultant role
  • 2+ years of experience in Knowledge or Information Management
  • Experience with business process management, workflow, and life cycle management
  • Analytical and problem-solving skills to plan strategy, tactics and perform root-cause analysis
  • Ability to perform process mapping (experience with Visio or MindMap software)
  • Familiarity with project management tools, lifecycles, etc.
  • Ability to work across functions and at all levels of the organization to collaborate and help influence action
  • Able to manage multiple projects and deliver high quality work under timelines
  • Adobe Photoshop and InDesign (or other design suite) experience
  • Communication and interpersonal skills

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