Financial Operations Analyst - Accounts Receivable QA Lead

(Austin, TX)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Facebook is seeking to fill a full-time position as an Order-To-Cash (OTC) Accounts Receivable – Quality Assurance Lead, within our finance operations center in Austin, TX. The successful candidate will be an important part of our OTC Accounts Receivable operations process and will help us scale for the future. They will be expected to problem solve, recommend solutions and exercise good business judgment while performing their function.


  • Act as the ‘On-Point’ in detecting and raising key compliance gaps in day-to-day Accounts Receivable key processes
  • Test/audit key and significant OTC controls related to the Accounts Receivable and external/internal customer support management, while ensuring integrity and compliance at all times
  • Review daily reporting to ensure compliance with all global Facebook guidelines and processes.
  • Review Accounts Receivable customer communications to ensure that our customers receive the high quality service they are accustomed to.
  • Assist in driving reconciliation issue resolution into the Vendor Accounts Receivable team members and the worldwide Facebook OTC Finance team
  • Participate in daily and/or weekly meetings with the Vendor Accounts Receivable processing teams, along with key U.S. (Austin, Menlo Park) and International (Dublin, Sao Paulo, Singapore) site Finance OTC leaders
  • Develop and deliver process enhancements and other integral OTC training materials to Facebook Sales and Finance staff
  • Assist in the research and analysis of audit issues raised by external and internal audit
  • Partner with cross-functional teams specific to business process enhancements
  • Assist in special projects and other duties as assigned

Minimum Qualifications

  • 4+ years of Finance Order-To-Cash experience, including Accounts Receivable Management, Cash Applications Management and B2B Collections Management.
  • Experience in Accounts Receivable global operations and processes
  • Experience in identifying process opportunities and areas of improvement through analysis of day-to-day issues
  • Experience working with business stakeholders
  • Experience with International Accounts Receivable operations
  • Experience in billing dispute research and resolution
  • Analytical experience
  • Experience in Excel and PowerPoint
  • BA/BS in Finance or other related field required

Preferred Qualifications

  • Experience with Oracle R12 Financials
  • Experience with Salesforce
  • Spanish or Portuguese speaking
  • Experience working with or in support of diverse communities

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