Escalation Engineer

(Menlo Park, CA - New York, NY)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our team is looking for a high-performance, client-facing engineer with a problem-solving mindset. As an Escalation Engineer, you will be part of a dedicated client pod, together with Sales and Solutions Engineering, and will work directly with one of our biggest clients to solve blocking issues (across all Facebook products, as well as with the client's custom integration), enabling that client to realize the full potential of our solutions. This role will allow you to apply problem solving and consult clients on creating and executing an ad-tech strategy.


  • Own maintaining one client's technical experience at Facebook
  • Troubleshoot technical issues and debug code
  • Write readable and well-documented code to resolve issues
  • Collaborate with product engineering teams to improve products
  • Understand client's business objectives, identify problems or opportunities and address them using technology
  • Understand Facebook's system architecture and integration components to propose solutions that unblock client objectives
  • Create documentation and develop best practices to help cross-functional partners, your client, and all FB customers get the most out of using the system
  • Analyze data and insights to troubleshoot underlying bugs
Minimum Qualifications
  • 6+ years of experience of shipping production code
  • Experience in communicating technical concepts to non-technical audiences
  • B.S. or M.S. in Computer Science or equivalent experience
  • 2+ years of experience with SQL
  • Experience in problem solving and fixing products
Preferred Qualifications
  • 6+ years experience with one OOP
  • Experience contributing to open source projects, shared code repositories, and/or personal projects
  • Experience contributing to the development community (blogs, Stack Overflow, Quora, slack, etc.)
  • Experience working with or in support of diverse communities
  • Experience working directly with clients
  • Technical understanding of Facebook products (including Ads and Pages API, Identity Platform), as well as how Facebook clients would use them to achieve business goals
We're proud to be the #1 Best Place to Work on Glassdoor's Employees' Choice awards. Learn more:

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