Developer Support Engineering Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This is your chance to lead the team that interacts with Facebook's Platform partners, marketers, and advertisers. As a Developer Support Engineering Manager, you and your team will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using Facebook Platform. You will assist our developers in enabling their success by providing creative solutions to challenging technical issues. This is a full-time position based in our Mountain View office.

RESPONSIBILITIES

  • Leading a team of highly talented support engineers as they work closely with developers to overcome issues they encounter using the Facebook platform
  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Be the point of contact for Platform developers
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Deliver data-driven, impactful results
  • Build understanding about the wide variety of software across the Platform at a deep engineering level
MINIMUM QUALIFICATIONS
  • Experience leading a technical team with a preference for direct management responsibility
  • Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
  • 3+ years of experience in software development
  • Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C
  • Communication experience
  • Experience with problem-solving approach and strong analytical experience
  • Experience in software development or software consulting and support
PREFERRED QUALIFICATIONS
  • Experience developing for mobile would be an advantage
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .


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