Developer Support Engineer

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This is your chance to work with the team that interacts with Facebook's Platform partners, marketers, and advertisers. As a Developer Support Engineer, you will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using Facebook Platform. You'll assist our developers in enabling their success by providing creative solutions to challenging technical issues.

RESPONSIBILITIES

  • Become experienced in our products, our developers and their needs by providing effective technical consultation
  • Be the point of contact for Platform developers
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Build understanding about the wide variety of software across the Platform at a deep engineering level
MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
  • Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C, Ruby, Python
  • At least 1 year of software development experience
  • Communication experience in English
  • Demonstrated problem-solving approach and analytical experience
  • Experience in software development or software consulting and support
PREFERRED QUALIFICATIONS
  • Experience developing mobile apps


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