Developer Support Engineer

(Menlo Park, CA)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Developer Support Engineering at Facebook offers a unique mix of opportunities to people who like to help others while also designing and developing tools for the future. We offer scaled support to hundreds of thousands of developers around the world through tooling which utilizes Machine Learning and AI. As a Developer Support Engineer, you will work with multiple platform products including Facebook, Messenger and Instagram. This gives you the chance to constantly learn while using your knowledge to help developers with any issue they may have while integrating with our platforms.

Responsibilities

  • Provide high quality, scaled support for the Facebook, Instagram and Messenger Platforms
  • Become an expert in our products, our developers, and their needs
  • Manage technical and product issues and escalations
  • Scale developer support with Sales and Partnership growth
  • Engage with operations and product teams to build, drive, and improve our tools and processes
  • Design and build tools from the ground up to improve the support experience for our developers
  • Build your understanding across a variety of internal tools & software for Facebook Platform at a deep level

Minimum Qualifications

  • 5+ years of experience in software development
  • Programming abilities in one or more of the following languages: PHP, JavaScript, Java, Objective-C, C++/C#
  • Analytical skills

Preferred Qualifications

  • Experience providing support to software products
  • Working knowledge of the Facebook Platform API
  • Experience developing for mobile (Android/iOS)
  • Bachelor's degree in Computer Science or related field

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