Developer Support Engineer

(Dublin, Ireland)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are dealt with in a timely manner. In addition to this you will be responsible for building and improving our internal support tooling and reporting.

Responsibilities

  • Provide world class support to the Facebook Platform developer community
  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channelsBuild product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Build understanding about the wide variety of software across the Platform at a deep engineering level

Minimum Qualifications

  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • At least 3 years of experience in software development
  • Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C
  • Excellent communication skills in English, particularly written communication
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Experience developing for mobile would be an advantage

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