Developer Support Engineer

    • Sunnyvale, CA

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

By joining our team, you will have the opportunity to connect with Facebook's Platform partners, marketers, and advertisers who work building engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be in a unique position to support the Facebook Platform developer community in a meaningful way by being the first point of contact for all bug reports. You will also have the opportunity to help our developers and build trust by providing creative solutions to exciting technical issues, while also working with the internal engineering teams to ensure all issues are being handled appropriately. We also love the fact that in our Developer Support Engineering team, we build and maintain our own support platform and tools, which gives our team the opportunity to shape them as necessary to fit our needs.

  • Provide world-class support to the Facebook Platform developer community
  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver impactful results through data based investigations
  • Focus on specializing and gaining a deep understanding of our Marketing, Mobile and Messaging Developer Platforms
  • Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
  • 3+ years of experience in software development
  • Programming experience in one or more of the following languages: Java, PHP, Objective-C, Python and Ruby
  • Communication skills in English
  • Demonstrated creative problem-solving approach and great investigation skills
  • Experience developing for mobile
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


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