Developer Support Engineer

(Menlo Park, CA)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

This is your chance to work with the team that interacts with Facebook’s Platform partners, marketers, and advertisers. As a Developer Support Engineer, you will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using Facebook Platform. You’ll assist our developers in enabling their success by providing creative solutions to challenging technical issues.

Responsibilities

  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Be the point of contact for Platform developers
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Build understanding about the wide variety of software across the Platform at a deep engineering level

Minimum Qualifications

  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C, Ruby, Python
  • At least 1 year of relevant industry experience is preferred
  • Excellent communication skills in English
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Experience developing for mobile would be an advantage
  • Previous experience in software development or software consulting and support

Preferred Qualifications

  • Experience working with or in support of diverse communities.

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