Developer Support Engineer

We're looking for an experienced person to join our Developer Ecosystem team focusing on one-to-many support for Oculus developers. As a Developer Support Engineer, you will be managing the day-to-day and ongoing issue management for developers via the Oculus support channels with a focus on ultimately providing scaled solutions to challenging technical issues. The ideal candidate is versed across a wide spectrum of the technology, preferably having experience contributing to developer-oriented programs and approaches.

RESPONSIBILITIES

  • Become experienced in Oculus products and solutions, our developers and their needs by providing effective technical consultation
  • Work directly with developers to resolve technical issues
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support aligned with developer ecosystem growth
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Build product insights from developer experience and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Attend events/conferences representing the developer support team
MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • Development experience with Unity or Unreal
  • 1+ year of customer or developer support experience
  • Experience communicating with a ranger of developer-facing audiences
  • Experience problem solving with analytical approach
PREFERRED QUALIFICATIONS
  • Experience developing games or applications


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