Customer Team Lead APAC, Customer Team

(Singapore)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

The Customer Team is committed to exemplifying and building a strong “customer first, customer best” brand identity for Facebook’s Global Sales Organization. Our brand is built on trust and supported through listening and aligning with our customers’ feedback every day. One of the main ways we accomplish this is through our Client Council franchise.Client Councils create an open atmosphere where we are able to share our vision while gaining feedback from the world’s marketing leaders to influence our go-to- market strategy. The Councils are Facebook’s best representation of shipping love. We host over 25 council meetings per year for our Global, Creative, Measurement, UK, EMEA, Brazil, and India Client Councils in addition to driving activation and innovation programs.To aid in our teams’ initiatives, we are seeking to add a Client Council Lead to our team that can lead our strategy in APAC, driving the India Client Council, launching Australia as well as advising on other key regional C-level engagements. This position is based in Singapore.

Responsibilities

  • Earn a place as a trusted advisor to our most influential customers and internal xfn partners by engaging them in a conversation about the future of marketing that drives action that shapes the industry
  • Drive relationships and communication between our biggest customers and our xfn leaders in product, engineering, marketing and sales
  • Craft strategic narratives that evoke open and transparent conversations with our key customers that results in action that helps shape the future of marketing
  • Partner with RVP and country leaders to develop their council brands, ensuring that themes and agendas for meetings align with longer term visions
  • Help design and implement actionable plans that can scale the partnerships of the councils deeper within our Facebook and our customer’s teams
  • Develop relationships with key XFN in each region to better understand the culture and regional market conditions/needs
  • Drive activation programs and new partnership opportunities between Facebook and council members
  • Conduct internal and external analyses to provide valuable feedback to our product, marketing and engineering teams on our alignment and new opportunities with our customers
  • Keep internal client partners and stakeholders up to date pre and post council meetings with key feedback and action items
  • Ensure councils are flawlessly executed from pre to post meeting including attendance (internal/external), client briefs, prep meetings, presentations, meeting notes and follow-up by partnering with the entire Customer Team
  • Track and measure the value of the council against key KPIs

Minimum Qualifications

  • 10+ Years of Experience in sales or marketing. Background in strategy/ marketing a plus
  • Ability to perform well in highly dynamic, C Level situations
  • Proven leadership ability to influence, develop, and empower others
  • Desire to constantly learn and seek out new and relevant information
  • Strong communication skills and ability to converse/build relationships with high level executives internally and externally on a regular basis
  • Excellent track record at building best in class relationships with key stakeholders both internally and externally
  • Demonstrated ability to think strategically about new opportunities for Facebook + Councils, leading to thoughtful recommendations and action plans
  • Highly collaborative with the ability to deliver high service levels and successes to valued clients and internal stakeholders
  • Self- motivated, big thinker, entrepreneurial in nature and comfortable in ambiguous situations
  • Well versed in Facebook’s business, power of the platform to drive business outcomes and our long range plans
  • Deep understanding of Facebook’s Global Sales Organization, its structure, its goals and long range vision
  • Willing to travel domestically and internationally 30-40% of the year
  • Strong proficiency in ppt and keynote

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