Client Solutions Manager, Tech & Telco

(Hong Kong - Taipei, Taiwan)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Client Solutions Manager for Facebook's Greater China team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, serve as a consultative product expert, and lead media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. With a passion for marketing, this role is responsible for building executional and functional partnerships, using data and analytics to build comprehensive solutions for our customers, and driving revenue by negotiating and optimizing opportunities that deliver on client's business objectives. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in our Taipei office.

Responsibilities

  • Marketing Solutions Expert:
  • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
  • Serve as external product consultant educating clients and channel partners on product solutions and driving product adoption
  • Use data and insights to guide strategy and implementation of Facebook solutions
  • Relationship Management:
  • Build and manage relationships with key clients and channel partners (e.g. media, creative, marketing partners, etc.)
  • Work and collaborate with diverse group of internal cross functional teams
  • Media & Measurement Strategy and Implementation:
  • Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs
  • Outline and oversee measurement strategy, tracking, and results delivery
  • Identify optimization opportunities for improving performance
  • Project Management and Internal Operations
  • Project manage complex work streams
  • Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.).

Minimum Qualifications

  • 5+ years' experience working directly with marketing, media, consulting, and/or companies with channel partner relationships, with demonstrated leadership experience
  • Effective and creative problem solving and decision making skills
  • Experience working effectively with XFN teams and all levels of management
  • Ability to manage complex work streams while maintaining strict attention to details
  • Ability to communicate, collaborate and work effectively on a team
  • Ability to confidently present to external clients
  • High intellectual curiosity and hunger to learn in an ambiguous environment
  • Fluent in Mandarin and English.

Preferred Qualifications

  • BA/BS degree preferred
  • Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
  • Advanced Excel skills, experience with analyzing datasets and delivering actionable insights Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus
  • Proven track record of delivering on quota and obtaining positive reviews
  • Extensive experience as a Facebook user and familiarity with Facebook's ad products.

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