Client Solutions Manager, Console Gaming

(Dublin, Ireland)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

At Facebook, our vision is to give people the power to share and make the world more open and connected. We think this is having a profound impact on the way we relate to people, communities and institutions around us. As such, Facebook is a powerful way for companies to reach consumers and advertise their products and brands, leveraging the power of word of mouth recommendations. EMEA Gaming Sales, part of the global gaming sales team, manages the large gaming partners in Europe, Israel and Russia. The team is split into three verticals: Social Gaming, Console/MMO and Social Casino/Real Money Gaming. Facebook is seeking a strong Client Solutions Manager to develop lasting partnerships with some of our largest partners in the Console Gaming industry. The ideal candidate will be passionate about gaming and have proven understanding of both online performance and mobile media with experience in brand metrics a plus. This role is responsible for partnering with the sales team to develop industry-specific marketing relationships and drive revenue by negotiating and optimizing complex opportunities. The Client Solutions Manager will establish and strengthen senior-level relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based at Facebook EMEA HQ in Dublin.

Responsibilities

  • Drive strategic marketing conversations with our largest gaming partners within the Console Gaming industry to define objectives and provide recommendations
  • Collaborate with cross-functional teams to scope out business opportunities and to deliver results (i.e. facilitating plans & recommendations from such teams as product, marketing and customer solutions through to implementation)
  • Set and maintain goals with clients and sellers for all Facebook advertising objectives (brand, audience and performance)
  • Optimize campaigns to meet client objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Operate as the lead point of contact for any & all matters specific to your clients, including escalations
  • Become a Facebook product expert adept at using our solutions to our partners meet their business objectives

Minimum Qualifications

  • 4 - 7+ years of advertising experience
  • Experience of the console gaming industry, media buying or media planning required
  • Previous experience working directly with new media companies (established relationships with key customers in the mobile industry preferred)
  • Ability to structure, negotiate, and maintain significant and complex strategic relationships (familiarity with advertising terms & conditions preferable)
  • Exceptional communication and presentation skills (both written & verbal) at all levels of an organization
  • High level of comfort presenting key client issues in an effort to be the customer advocate within Facebook
  • Identify and leverage trends within industry of expertise/focus
  • Able to analyze and manipulate large data sets to understand patterns and surface actionable insights
  • Attention to detail an ability to prioritise and work to deadlines is critical
  • Experience working with media agencies desirable
  • Limited travel will be required

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