Business Manager, Outside Counsel Management and Legal Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities â€" we're just getting started.

Facebook Legal is seeking a Business Manager, Outside Counsel Management and Legal Operations to join the Legal Operations team. In this role, you will assume responsibility for Facebook's law firm vendor management program, collaborating with Facebook's attorney team to engage outside counsel, be a go-to resource for rate and fee arrangement negotiations, conduct Requests for Proposals (RFPs), drive cost control initiatives, partner with our law firm partners on billing compliance issues, and advance Facebook's outside counsel diversity programs. Working with our Head of Legal Operations and Legal leadership team, you will also drive our panel management and law firm relations strategy. This role will also be responsible for supporting the operations of the 450-person Legal team directly, as needed. Operational responsibilities include financial and budget management, including the annual budgeting and planning process around law firm spend, monthly forecast and accruals, program management and training for outside counsel-related programs, and ad hoc Legal Operations projects as needed.

The ideal candidate will be very tech-savvy, customer service-focused and detail-oriented. The ideal candidate will also have the diplomatic presence to handle potentially difficult fee discussions with our most long-tenured and valued outside counsel firms from diverse cultures around the world, and excellent communication skills. This person will be encouraged to innovate and build upon current processes, working closely with Facebook Legal's leadership team. To succeed in this role, you will need to be able to multitask efficiently and effectively to manage competing priorities. The position will require the development of both extensive internal and external provider networks, partnering with other key internal organizations (FP&A, Tax, etc.). Experience negotiating financial terms, conducting contract review and negotiation experience, and direct knowledge of law firm practices and pricing are essential.


  • Lead Facebook's outside counsel management program with the aim of building and strengthening partnerships, while driving effective pricing strategies, improving the onboarding and payment process for firms, and helping manage Facebook's worldwide firm roster
  • Negotiate global retention agreements with our firms, including hourly rates, alternative fee arrangements, and, where appropriate, conducting RFPs in partnership with the internal Facebook firm relationship manager(s)
  • Provide creative thinking to help identify and develop cutting-edge strategies for reducing outside legal spend while maintaining excellent legal representation and optimizing engagement practices with our law firms
  • Analyze outside counsel billing practices against in-house requirements
  • Maintain and update outside counsel billing guides and related tools
  • Partner closely with Facebook's e-Billing Operations Analyst and other Legal Operations Project Managers, on resolving any firm billing issues, process improvements, and system enhancements
  • Identify, collect, and report on global key performance indicators to provide visibility to the General Counsel and leadership team to help with legal spend management and progress on diversity programs
  • Work cross-functionally with professionals in Legal, Finance, IT, and others
  • Document and automate spend management workflows using various technologies (e.g. RFP process)
  • Collaborate on various ad hoc Legal Operations projects to ensure progress against larger strategic Legal Operations goals for Facebook Legal
  • Statistical analysis of complex data sets related to outside counsel engagements
  • Bachelor's Degree
  • 5+ years of work experience in legal pricing environment, with minimum of three years in law firm pricing function
  • Time management and multitasking/prioritization experience
  • Experience in all Microsoft Office applications, especially Excel
  • Experience with Legal technology (e.g. Serengeti, Mitratech, or other e-Billing tools and legal-department-focused tooling)
  • Experience dealing with all levels of an organization and law firms' organizations (partners, attorneys, administrative assistants, billing teams, etc.)
  • Experience recognizing needs, solving problems, and anticipating issues
  • Knowledge in litigation and transactional matter lifecycles
  • Demonstrable experience with designing, negotiating and evaluating alternative fee arrangements
  • Project management experience
  • Proven communication experience with partner-level outside counsel attorneys and pricing directors of law firms
  • Demonstrated track record of influencing senior level stakeholders (both internal and external)
  • Knowledge in law firm pricing and billing practices
  • Knowledge of the process for engaging outside counsel including key value drivers of outside counsel engagements for multi-national companies
  • Finance or economics degree
  • Experience working with large in-house legal team

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