Business Integrity Associate, Policy Operations

(Austin, TX)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Passionate about diving into the world of big data and trends analyses? Interested in solving complex problems that are geared towards improving Facebook and its community’s experiences? Excited about learning how to scale and automate processes? Come join Business Integrity at Facebook! The Business Integrity team ensures our platform is a high quality ecosystem for users, developers, page admins, advertisers and businesses to create and promote digital content.

We are an analytics-driven operations team that thinks upstream to constantly implement solutions at scale through better automation strategies. This position will help the team develop and operationalize partner training programs regarding Facebook policies and procedures and track outcomes in connection with such programs. Successful candidates will be self-motivated, easily adaptable, able to think creatively, and passionate about problem solving. They will also be able to work successfully across teams and countries. This position will be challenged with having to balance the day-to-day support of our partners, while also identifying innovative ways to solve problems upstream and scale our operations. This position is located in our Austin office.

Responsibilities

  • Develop strong cross-functional partnerships with Sales, Policy, Legal, and Operations teams to solve policy implementation problems at scale
  • Develop, implement, and facilitate training programs that enable the growth and scaling goals of the organization
  • Provide guidance and mentoring on best practices for training development and procedures
  • Define key measurable objectives for training programs based on operational goals, develop the frameworks to measure the outcome of those programs, and use the data to improve their structure and delivery
  • Perform analysis to identify training gaps, and develop effective and scalable solutions to address them
  • Leverage data informed insights to drive operations improvements such as efficiency and accuracy
  • Review and take action on suspicious activity while identifying trend characteristics that can enhance automation.

Minimum Qualifications

  • BA/BS degree with 3+ years professional experience
  • Strong communication skills
  • Experience defining measurements and applying statistical analysis to evaluate process performance
  • Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise concepts
  • Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
  • Experience working with global teams
  • Experience in the area of training design and delivery preferred

Preferred Qualifications

  • Experience working with or in support of diverse communities.

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