Account Manager, Sub-Saharan Africa

The Global Business Group contributes directly to this mission by connecting business's in the world with their customers on Facebook, and then helping them grow through solutions like Facebook Pages and Advertising. We succeed when we help our customers grow their business. To bring the world closer together, diversity is a must-have for Facebook, not an option. We encourage people with different backgrounds and experiences to help us build better products, make better decisions and better serve our clients. Facebook is seeking an exceptional account manager focused on consultative sales that can forge powerful client relationships that deliver outsized results on ambitious targets. People joining our team will have an outstanding opportunity to build deep client relationships as part of the centralised EMEA Global Business Group team. The role of the Account manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption by understanding their customers challenges and recommending tailored account plans & solutions that will help clients grow their business. The idea candidate will do this by delivering strategic advice to drive client success, customer education and customer satisfaction. The ideal candidate will also have an appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients. Success in this position requires a strong consultative approach, the ability to thrive in a centralized sales environment, an ability to identify and unlock opportunities for growth, strong analytical skills, with a focus on scaling success to other clients where possible and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in Facebook's EMEA Headquarters in Dublin. At Facebook, supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and our International Headquarter benefits from over 100 different nationalities. We are dedicated to making Facebook welcoming to everyone who comes to work with us and we actively seek to recruit people with different backgrounds and experiences to help us build better products, make better decisions and better serve our clients

ACCOUNT MANAGER, SUB-SAHARAN AFRICA RESPONSIBILITIES

  • Grow revenue, education and solution adoption with Agencies and Partners
  • Partner with Customer Insights and Direct Marketing to drive education and solution adoption programs
  • Help drive client strategy, continuous improvement and knowledge sharing initiatives
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
  • Gather agency and partner feedback to enhance ad products and the customer experience
  • Deliver consultative support and up-to-date education on our Facebook products
  • Represent Facebook at conferences, events or through webinars
MINIMUM QUALIFICATIONS
  • University degree and/or masters or equivalent experience
  • 3/4+ years previous experience in customer sales and support, agency account management or consulting
  • Exceptional communication and presentation skills
  • Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • High level of comfort presenting key client issues to C level, in an effort to be the customer advocate within Facebook
  • Identify and leverage trends within industry of expertise/focus
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Client management experience
  • Fluency & excellent communication skills in English
  • Market knowledge and work experience in Sub-Saharan Africa
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .


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