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F5 Networks

Sr Technical Support Specialist

Hyderabad, India

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

This unique opportunity is ideal for a motivated technologist with a broad skillset to deliver technical solutions to enable our workforce in a fast-paced environment. You will tackle problems, repair relationships, and document technical interactions related to Windows 10, macOS clients, and our infrastructure systems. To help deliver these services, we are looking for a Senior Technical Support Specialist with a deep knowledge of modern end user computing solutions including mobile technologies. In this hybrid role, you will also develop system administration skills to support the server and network infrastructure for the company. You will be empowered to own and deliver technologies that enable our business users to be agile and flexible in terms of the way they work.

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Primary Responsibilities

  • Evaluate and recommend new technology as it relates to the end user.
  • Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
  • Understanding user workflows and how to navigate within F5 systems, look for improvements for users
  • Lead and mentor the end users engineering and service desk teams by supporting projects, tools and daily tasks, working across teams to unblock work if needed.
  • Research and implement industry leading standards, tools, and methodologies for end users.
  • Create and maintain end user frameworks and End User Engineering testing frameworks with automation goals to improve end user and EUS productivity
  • Communicate current, desired and future end user experiences, allowing for user, department, or organization feedback if applicable
  • Interface with other Core Services teams to solve complex issues.
  • Manage deliverables for team including quality control and documentation
  • Participate with technical leads across the company on complex projects
  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

  • Demonstratable scripting and provisioning skills
  • Administrator-level knowledge of client management systems: Configuration Manager, JAMF, and Microsoft Intune.
  • Advanced understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals.
  • Advanced troubleshooting capabilities of Windows 10 and macOS clients.
  • Professional-level knowledge on at least one EMM/MDM platform. Demonstrates a broad understanding of design and configuration best practices.
  • Working knowledge of directory services (LDAP, AAD, AD) and M365 stack.
  • Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2008/2012/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations.
  • Proactively automate, streamline and simplify engineering processes and routine tasks.
  • Operates under minimal direction.
  • Good Problem Analysis and Solving Skills: ability to fix a complex issue down to potential contributing components, identify root case if possible or capture supporting evidence for customer concern.

Qualifications

  • Bachelor's Degree in computer science, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency
  • Have 3-5 Minimum of 8 years as Desktop Support Analyst or similar job responsibilities
  • Show us 5+ years of strong customer service experience

Certifications Preferred:

  • CompTIA (or similar) certifications are preferred such as A+, Security+, and Network+
  • JAMF certifications are preferred such as JAMF 100 or greater
  • Microsoft certifications are preferred such as M365 Certified: Modern Desktop Administrator Associate or greater
  • KCS Practices or Trainer certifications are preferred

Physical Demands and Work Environment

  • Duties are performed in a normal office environment while sitting at a desk or computer table.
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Work hours are scheduled shifts and you will need to be open to working shifts which may include weekends and holidays.
  • Job may be performed on-site in an office environment sitting at a desk or computer table.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Great Place to Work® Institute, is the 'Global Authority' for creating, sustaining and identifying High-Trust, High-Performance CultureTM. Considered the 'Gold Standard' in Workplace Culture Assessment, Great Place to Work® identifies Best Workplaces solely on the basis of Employee Feedback and quality of People Practices in an organization. No jury or individual can influence the results of the assessment.

Great Place to Work® Certification is the most definitive 'Employer-of-Choice' recognition that organizations aspire to achieve. The Certification is recognized world over by employees and employers alike and is considered the 'Gold Standard' in identifying and recognizing Great Workplace Cultures. Every year, more than 10,000 organizations across 60 countries apply to get Great Place to Work-CertifiedTM

F5 has earned this recognition for creating a Great Place to Work FOR ALL the employees and has excelled on the 5 dimensions of building a High-Trust, High-Performance CultureTM - Credibility, Respect, Fairness, Pride and Camaraderie. We have been certified as:

  • Great Place to Work - Oct 2020 to Sep 2021
  • Among the top 75 Best Workplaces in IT & IT-BPM - 2020
  • Great Mid-Size Workplaces - 2020
  • Best Workplaces for Women - 2020

Please visit, to know more https://www.greatplacetowork.in/great/profile/50-Great-Mid/F5-Networks-Innovation

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job ID: f5-RP1018651
Employment Type: Other

This job is no longer available.

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