Solutions Engineer, Service Provider (AT&T)

    • Everett, WA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Desired Location(s): Seattle, WA OR New Jersey

The Solutions Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer happiness. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities:

  • Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
  • Provide solution designs, and systems engineering configurations
  • Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
  • Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
  • Design technical solutions that can solve customer business problems or build a new service offering
  • Participate in the development and support of content (presentations, WP's, use cases...) for customers and partners
  • Maintain knowledge of competitive landscape and share with peer group
  • Champion a collaborative, team-based environment, sharing standard methodologies and success and building positive relationships
  • Effectively negotiate and pursue conflict resolution
  • Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Perform other related duties as assigned
Customer support activities include:
  • Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
  • Develop and manage trusted advisor relationships with customer technology staff and management
  • Consistently provide outstanding customer service during pre-sales and post-sales activities
  • Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
  • Actively use Salesforce.com for each opportunity and named account
  • Partner with sales team to develop and lead Technical Account Plan and/or Territory Account Plans
  • Understand and effectively utilize F5 organizational resources
  • Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
  • Identify and qualify technical opportunities
  • Influence Sales strategy
  • Determine viability of opportunity and map out account political structure
Post sales activities include:
  • Understand and follow critical issue process
  • Partner with the F5 Technical Support and customers/partners to problem solve
Qualifications:
  • 5+ years related industry experience in a dynamic high-tech environment with a BA/BS or equivalent work experience.
  • 3+ year pre-sales experience
  • System administrator skills with UNIX, Microsoft or application knowledge
  • Proven grasp of LAN and WAN networking protocols and technologies, including switching, routing, and security (e.g., Layer 4-7, firewall, DDoS, etc)
  • Industry trends and cycles
  • Excellent written and oral interpersonal skills
  • Excellent presentation skills.
Added Plus:
  • Industry and F5 Networks-targeted technologies i.e. Application Delivery Control, Application Access Control, SSL intercept/inspection, and Web Application Firewall Security.
  • Good understanding of LTM, DNS, AFM and DDoS
  • Application development experience with any of the following:
  • Open source and public cloud technologies (Github, Ansible, AWS CFTs, Azure ARM templates, GCP, etc.)
  • Modern development methodologies (Agile, CI/CD)
  • Static and dynamic code analysis security technologies
  • Applications written or refactored for containers (Docker, Kubernetes, etc.)
  • Various scripting and programming languages and operating systems (tcl, python, Assembly, C, Javascript, Node.js, Linux OS, etc.)

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

#LI-BS1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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