Solution Consultant - CSP (based in Shanghai)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

Located in Shanghai, China.

The Solution Consultant [Systems Engineer (SE)] is a technical role that is part of a highly technical sales team, which supports sales and promotes telco customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities

  • Provide complex design and systems engineering configurations
  • Partner with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
  • Maintain a high level of technical knowledge of F5 and the relevant industry
  • Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the F5 value proposition to customers and partners
  • Maintain knowledge of competitive landscape and share knowledge with team
  • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
  • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Actively utilize SE tools:, Idea, EDGE, Mainstreet and other SE readiness programs
  • Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
  • Understand and effectively utilize F5 organizational resources
  • Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
  • Lead strategic (organizational) opportunities
  • Well-developed SME focus for one technology (ADC, Cloud, Docker or Security)
  • Deliver customized product presentations using an advanced solution-based sales approach
  • Proactively provide consultative support
  • Create customer documentation for POC
  • Understand business requirements involved with technical account strategy
  • Work effectively with Engineering, Product Development, and Technical Support organizations
  • Solve problems independently and creatively
  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Performs other related duties as assigned.

Channel support activities includes:
  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions

Post sales activities include:
  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers/partners to resolve issues
  • Support the APAC management team in special projects and strategic planning.
  • Perform other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

Language Requirements
  • Must be able to read, write and speak English and Mandarin fluently.
  • Must also be fluent in local language as this role supports our local customers.
  • Multiple language skills are a plus.

Technology Knowledge and Requirements

Demonstrate expert knowledge of:
  • Carrier industry knowhow and deep knowledge for market trends
  • Full knowledge for central bidding and also track record to play a key role for winning central bidding
  • Knowledge on Cloud, SDN, Docker
  • Programming skills including (Python,Java or Node.js etc.)

Demonstrate proficiency in:
  • ADC related technologies: SLB/GSLB, HAproxy, Nginx
  • Application related knowledge: HTTP 1.0/2.0, Active Directory; DNS, Database.
  • WAF/Firewall/IPS/IDS, Strong Authentication, SSO, AAA
  • Unix: Solaris, Linux, BSD a plus, especially with expertise in at least one of the two operating systems
  • Openstack LbaaS deployment
  • Kubernetes & Mesos deployment
  • Software Defined Network concepts - eg. Cisco ACI, NSX or Openstack Neutron
  • Network: Troubleshoot customer-to-server issues. Solid working knowledge of high-availability architectures, VLANs and Routing (L2/3), and TCP/IP.
  • BigData experience a plus

  • 5+ years working with network, security and/or web technologies
  • 4+ years of pre-sales
  • Advanced presentation skills
  • Ability to balance competing priorities

Physical Demands and Work Environment
  • Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.
  • Duties require the ability to travel up to 50% via automobile and airplane, and may require being on call periodically and working outside normal working hours (evenings and weekends).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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