Solution Architect (based in Beijing)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

Located in Beijing, China

The F5 Solution Architect(SA) is a technical customer service role supporting sales and promoting customer satisfaction as part of a region Account Team. Working with large and medium-sized financial customers, the SA assumes the lead in architectural design, specification, and maintenance of F5 company products in a pre-sales environment. Working with field customer engineers and account managers, SAs are responsible for troubleshooting complex technical issues during customer installations.

Responsibilities

  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Support the Sales and Pre-Sales teams in a technical role by increasing System Engineers(SE) knowledge, revenue, and customer satisfaction
  • Work with field customer engineers and account managers, providing support during at different stage of the sale process
  • Work with the region presales director to analyze region business and market and define strategies
  • Develop and maintain deep knowledge of F5 financial solution focus and develop an effective solution plan and strategy for region
  • Become established as the primary technical reference in the region by building trust and credibility with customers; partners and internal colleagues
  • Act as an F5 financial solution evangelist
  • Coordinate Subject Matter Expert team (SME) team and SME skill development to help them become autonomous
  • Apply business skills and consulting methodologies to gather and analyze data, lead design, and develop and implement solutions while meeting customer expectations
  • Develop and communicate the F5 value proposition to customers and partners. Assume a lead support role in working with strategic accounts (customers) and strategic partners in collaboration with the Local Sales team
  • Serve as a bridge between customer and market requirement and F5 product development and Product Management
  • Deliver presentations to customers and partners
  • Perform other related duties as assigned.


Knowledge, Skills and Abilities
  • Highly organized with strong communication, presentation and consultative experience and skills across a diverse set of security technology solutions
  • Able to present and articulate value proposition to decision makers, CIOs, CTOs, CEOs etc.
  • Able to articulate client needs to build a requirements document based on discovery information obtained
  • Demonstrate a strong technical aptitude to define customers issues and to propose solutions for customer needs and expectations
  • Deep understanding for financial sector application architectures, Fintech solutions
  • Knowledge across multiple areas of security technology solutions including WAF, DDOS, IPS/IDS, FW/VPN, SSL VPN, End Point (client security), log management, end-to-end application level security
  • SNMP, RADIUS, LDAP, TLS, SSL, SSH and IPSEC
  • Layer 4-7 Application Knowledge: HTTP, DNS, FTP, SSL
  • Network knowledge and experience of Routing (L2/3), and TCP/IP
  • Expert in various OS: Windows Server 2000/2003/2008, UNIX, Linux etc.
  • Experience in using sniffer technologies or packet tracing technologies such as WireShark, Ethereal, TCP dump, etc.
  • Relevant industry certifications or equivalent experience for information security products from vendors (candidate is required to have at least one certification in at least one product from one vendor)
  • The following Security Certifications: CISSP, SANS GIAC, CISM, or equivalent is required


Language Requirements
  • Must be able to read, write and speak English and Mandarin fluently.


Qualifications
  • Minimum 10+ years of relevant experiences in pre-sales and solution architect role working with design and delivery/implementation of information security/risk management products and assessment methodologies
  • BA/BS degree or above
  • Work as a flexible team player - independently as well as collaboratively
  • Manage difficult/challenging conversations


Physical Demands and Work Environment
  • Duties are performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
  • Duties may require the ability to travel via automobile or airplane, approximately 80% of the time spent traveling.


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

As an equal opportunity employer, it is the policy of F5 Networks to attract and retain the best qualified people available without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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