SOC Analyst (WAF)

    • Warsaw, Poland

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

The F5 Security Operations Centre is the epicentre of multifaceted security events; clients under siege daily, with new attacks and attack vectors evolving continuously.

As a SOC Analyst, you will work reciprocally with seasoned engineers & analysts to keep our customers safe and stop attackers cold, around the clock. As part of a Global SOC team, you will be responsible for running cloud-based security systems on behalf of F5 clients, providing real-time protection, detection, mitigation and resolution of security events. The SOC WAF Analyst is a master of WAFs and, a skilled security defender.

When not unravelling security issues, you may spend time mentoring, developing tools and training to improve organization and troubleshooting processes and spread security knowledge throughout the business, or investigating new attacks and defences.

A contender for this role possesses a passion for information security, enjoys solving problems and sharing knowledge with others, excels under pressure, and is continuously looking for opportunities for personal and team improvement.

Attractions of the Job

The F5 Security Operations Center is a critical component of the F5aaS (as a Service) Security Portfolio. Our guide security analysts defend a wide spectrum of companies from online fraud, DDoS (Distributed Denial of Service), Application layer, and other security threats. You will work side-by-side with some of the finest security analysts in the world, demonstrating the best security products available, defending against attacks in real-time, analysing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.

Responsibilities

  • Take proactive and reactive steps to mitigate Layer 4-7 security threats against F5 clients
  • Directly contact with F5 clients who are under attack via phone, chat, email and/or ticketing systems
  • Provide proactive and real-time mentorship to customers on network configuration, security protocols, and defensive security response
  • Document activities are taken in incident management systems, knowledgebase, or ticketing systems, as the need arises
  • Establish yourself as a trusted security advisor internally and externally
  • Assist F5 clients with onboarding and provisioning
  • Engage and support multi-functional teams
  • Investigate new attacks and vulnerabilities
  • Appropriately manage time and customer issues based on issue severity and business needs
  • Collaborate with Product Management and Development on requirements and product release activities
  • Identify, define, and implement process and procedure improvements
  • Ensures detailed processes and procedures are relevant and up to date

Secondary Responsibilities
  • Responsible for upholding F5's Business Code of Ethics and promptly reporting violations of the Code or other company policies
  • Align with F5's information security policies and protect information assets from unauthorized access, disclosure, modification, destruction or interference
  • Responsible for promptly reporting actual, or potential, security concerns to F5
  • Perform other related duties and projects as assigned

Minimum Qualifications
  • 2+ years' experience in the Information Security field
  • Ability to excel in a dynamic, challenging, security-oriented operations environment
  • Undaunted by, and quickly capable of, coming up to speed on new and developing technologies
  • Must be able to communicate technical and operational details fluently in English (written and oral)
  • Excellent customer service skills
  • Robust troubleshooting and problem-solving ability including, analytical thinking and strong attention to detail
  • Must be able to relay technical information to customers with different levels of technical competence
  • Experience supporting corporate customers in production environments, working with relevant technologies
  • Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration
  • Skilled understanding of HTTP
  • Fundamental Linux skills
  • Ability to perform log file analysis
  • Knowledge of Layer 7 DDoS attack mitigation
  • Comfortable working with moderate supervision
  • Ability to develop creative, efficient solutions to complex problems
  • Ability to define, configure and manage (in real-time, on production networks) security policies encouraging RFC compliance, signature-based protection, and defending against bots, SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities

Preferred Qualifications
  • Prior SOC or NOC experience
  • Background in Security Incident Response
  • Information Security/Computer Science degree, or equivalent experience
  • Familiarity with a programming or scripting language
  • F5 ASM Specialist certification
  • Fluency in additional languages
  • Experience in leading web application security
  • Experience working in an enterprise web application environment
  • Experience with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)

Physical Demands and Work Environment
  • Duties are performed in an Operations Centre environment while sitting at a desk or computer table
  • Duties require the ability to utilize a computer, communicate over the telephone and read printed material
  • Working in an environment where work hours are scheduled shifts in a full-time position
  • This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays
  • May be required to travel (5%), including possible international travel


F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

F5 Networks specializes in application delivery networking solutions, empowering customers to operate applications and networks with reliability in speed, security, and availability of service.

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