Site IT Manager

    • Santa Clara, CA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At F5 Networks, our employees are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.

This opportunity will provide ongoing support and maintenance of the IT environment in our Santa Clara office. You will provide independent and comprehensive IT support including production datacenters/systems, voice and data networks and equipment, PCs and workstations, and test/development lab infrastructure. You will liaise extensively with our corporate IT team to ensure consistency of operations and end user support procedures.

In addition to technical skills, you will be comfortable interacting outside of the IT department with the business. You will have a high degree of business proficiency, professional maturity, and poise.

What will I be doing?

  • Operations: Deploy, maintain, and execute procedures for highly effective and reliable site IT operations. You will provide direct support to local and field users, test, and manufacturing sites. You will utilize appropriate tools and utilities to facilitate operations monitoring. Coordinate operations applications, e.g., back-ups, system monitoring, logging. Initiate action to ensure problems and potential error conditions are promptly and appropriately addressed.
  • Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
  • PCs/Desktops: Be primary End User Support for our Santa Clara office. Work collaboratively with End User Support team to provide best in class support.
  • Communication: Ensure ongoing communications with regional employees and managers as well as Seattle IT management and staff regarding issues and activities relating to systems operations.
  • Telecom: You will provide first-level support for telephone operations in multiple offices, including local vendor coordination as needed for adds/moves/changes and system maintenance.
  • Documentation: Establish and maintain procedures to ensure up-to-date configuration documentation is maintained for production hardware, software, and networks. You will document and maintain installation standards and practices. Maintain daily activity, task, and system status information for standard reporting systems & processes.
  • Equipment: Maintain computer hardware; ensure cleanliness and organization in equipment rooms; verify all equipment and cabling is properly installed for safety, reliability and neatness.
  • Physical Plant: You will ensure reliable operation of electrical, HVAC, fire protection, etc. systems supporting site IT operations.
  • Maintain accurate and updated IT Asset Management inventory. Work with ITAM team in Seattle to produce asset reports and verify inventory regularly.

What experience, skills should I bring?
  • Basic hands-on experience with telecommunications equipment (phones, PBX's)
  • Knowledge of physical plant requirements related to IT/datacenter operations
  • Capably setup, configure, and tackle problems with PCs and Macs, network devices, server equipment, and operating systems
  • Experience working with IT network and service infrastructure, operations, and PCs
  • Ability to act independently and engage internal & external personnel/services to ensure reliable system operations
  • Customer service ethic: ability to work directly with end users to help them use computers and solve their problems
  • Intermediate to advanced Windows 10, Office-365, Mac OS X in the enterprise, Linux/UNIX + Windows Server 2003/2008/2012 skills

How do I qualify?
  • 5+ years of desktop support/IT experience
  • Intermediate to advanced level network engineering troubleshooting skills (switches, routers, BIG-IPs)
  • College degree in a computer discipline, or equivalent applicable experience.
  • Technical certifications are highly desirable

Physical Demands and Work Environment:

  • Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
  • Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling.
  • The role requires the ability to lift up to 50 lbs.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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