F5 Networks

Salesforce Engineering Manager

1 month agoGuadalajara, Mexico

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

Manager, Engineering are responsible for providing development and production support for the Salesforce applications. Engineering managers can expect to work on many projects at the same time, build and manage diverse teams of engineers from different disciplines, formulate and execute strategies, and coordinate with other managers. Engineering would manage a team responsible for developing and maintaining applications.

Primary Responsibilities

  • Employee management including but not limited to sourcing, interviewing and hiring talent for open positions. You'll also help with onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving mentorship to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action.
  • Accountable for deployment, maintenance, product evaluation, selection, installation, integration, user support, problem resolution, & ongoing maintenance of hardware, operating systems, networking, and application software
  • Take technical/lead on large/complex systems and infrastructure projects.
  • Establish & Maintain up-to-date configuration and recovery documentation for assigned systems.
  • Lead ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
  • Work independently to architect, design, integrate and develop technology solutions for our Salesforce platform.
  • Manage, motivate and mentor a small team of highly skilled developers towards successful, timely, and quality solutions.
  • Champion technical excellence and hold the team accountable to high standards.
  • Seamlessly partner with other Global Technology partners, including Application Service Delivery group, who have accountability for Delivery & Service Management.
  • Communicate effectively with senior management, listening and understanding the business needs, applying experience and business insight to guide strategy and solutions.
  • Actively participate in the Agile process, following the Scrum Methodology.
  • Provide estimates for candidate Enhancement and Defect work to be included in release
  • Enable 24*7 support for applications by building Onsite and Offshore team.
  • Actively communicate with various F5 functional managers in all regions to ensure IT support is aligned with their needs. Develops and administers schedules, performance requirements; provides input into budgeting.
  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

  • Solid ability to effectively prioritize work, juggling daily support responsibilities with project/product driven roles and actions to automate/evolve the environment.
  • Strong knowledge of Salesforce configurations (Roles, Profiles, Validations rules, Workflows, Assignment rules, Approval processes, Reports/Dashboards, Access Control, Custom objects/fields).
  • Advanced Salesforce user/administrator skills (including using permissions, roles, profiles, queues, security setup, views, and page layouts).
  • Experience with Salesforce Sales and Service Clouds is preferred.
  • Good in Salesforce APIs, REST API, SOAP API, Tooling API, Data Models, and platform Limits.
  • Experience in JavaScript frameworks like AngularJS is a plus.
  • Experience with Supporting and maintaining Cloud applications (SaaS, IPaaS, PaaS)
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to lead technical teams.
  • Solid Problem Analysis and Solving Skills: solid ability to troubleshoot a complex issue down to potential contributing components, identify root case if possible or gather supporting evidence for escalation
  • Solid ability to incorporate daily sustaining roles with progress on strategic improvements, issues, deciding what requires the greatest immediate attention, and coordinating actions to layer focus to achieve the greatest efficiency.
  • Solid ability to work with customers or customer representatives such as Customer Service and Product Management to understand requirements and translate them into efficient system designs and operational support structures.
  • Solid systems analysis and design skills with broad focus on supporting systems.

Qualifications

  • Bachelor's degree in computer science, engineering, information technology, or closely-related field, or the foreign equivalent.
  • 10+ years of Information Technologies experience.
  • Experience overseeing/working with Global teams, including onshore and offshore
  • 5+ years of experience in managing/leading end to end implementations
  • Technical certifications desirable.

Physical Demands and Work Environment

  • Duties are performed in a normal office environment while sitting at a desk or computer table.
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Duties may require being on call periodically or working outside normal working hours (evenings and weekends). Duties may require the ability to travel via automobile or airplane, approximately 5% of the time spent traveling.
  • Job may be performed on-site at a customer facility or in an office environment sitting at a desk or computer table.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

#LI-LA1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.