Major Account Manager, Service Provider

    • Seattle, WA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Desired location: Seattle, WA

The Major Account Manager role is a strategic sales position within the F5 Service Provider/Telco team requiring an in-depth knowledge of how technology is used to enable business goals or overcome business challenges. This position requires strategic thinking/planning coupled with tactical execution of identified business opportunities within a large service provider. You will be responsible for running all facets of the relationship within your area of the named telco account (this role addresses the Mobility area in a tier 1 provider) while ensuring revenue goals are being met. You will maintain contact at relevant levels in the accounts focusing on strategic nature of the relationship. You will build and manage relationships effectively and communicate at all levels. You will develop opportunities across the F5 solution portfolio while effectively selling solutions and services using technical, organizational and customer knowledge to influence and build trusting relationships. You are able to partner effectively, and tactically, with Systems Integrators, large Service Providers and regional VARs based on need or required value. This is typically an individual contributor role. This is a quota carrying role as a function of a larger single account team.

Primary Responsibilities:

  • Primary point-of-contact for major account/(s) regardless of account's geographic location. Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship
  • Sells the organization's products or services to and maintains relationships with existing national named accounts. Responsible for rapidly growing and retaining named accounts while ensuring ongoing customer service.
  • Responsible for identifying and qualifying long-term and short-term business opportunities and aggressively identifying and addressing competitive threats
  • Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision making processes and overcomes objectives to closure, and closes sales in a professional and effective manner
  • Responsible for significant key partner relationship management and development. Facilitate executive-level relationships between the customer, F5 and its partners including; facilitating communication on strategic and tactical issues and maintaining continuity
  • Maintain up-to-date knowledge of industry trends, technical developments and government regulations that effect target markets
  • Deep understanding of organization's business needs, develop application of products and services and communicate how our technical solutions will address those needs
  • Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals
  • Figure out market strategies and goals for each product and service; understanding the strategies, goals and objectives of named accounts
  • Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
  • Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis
  • Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis
  • Develops strategy for sustained management and success of business and coordinates resources to ensure goals are met
  • Partner with our internal and external teams and channels to develop creative technical solutions to improve F5's footprint and Customer dependent in account
  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies
  • Perform other related duties as assigned

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities
  • Strong negotiation and closing skills
  • Strong solution selling and presentation abilities
  • Advanced client interfacing and customer-focused approach
  • strong negotiating skills
  • Experienced selling skills in a complex matrix environment
  • Demonstrates effective use of internal relationships and resources
  • Strong ability to effectively lead time and prioritize workload, develop and manage pipeline and forecasting
  • Ability to provide and work from a home office located within the territory
  • Requires specialized knowledge in networking products, preferably those of F5
  • Experience with Internet related software or systems


Qualifications
  • 8+ years of direct work experience in a relevant environment
  • BA/BS degree preferred
  • Knowledge of mobile technologies (in a telco network)
  • Experience calling on tier 1 Service Provider strongly preferred


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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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