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Eze Castle Integration

Service Desk Analyst

London, United Kingdom

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for an experienced Service Desk Analyst to join our London team. In this role, you will responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes working daily advanced support incidents and requests focusing on desktop and light server troubleshooting, hardware/software installation from our Remote Service Desk. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

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This is a hybrid role with a strong preference for candidates to be based in the London area.

What you will do:

  • The ideal candidate is responsible for providing our clients with 'best in class' service for any and all desktop-related issues they may have. The Service Desk Analyst will be supporting clients remotely over the phone and utilizing remote connection tools from one of the ECI offices
  • Maintain a high level of customer satisfaction from work performed
  • Maintain a high level of communication both written and verbal, which includes service ticket ownership to ensure issues are resolved in their entirety, and the end user is satisfied
  • Experienced in resolving end user incidents and requests
  • Communicate and collaborate with Service Desk escalation technicians and engineers to solve
  • Document time and notes in each service ticket as the work is happening.
  • Work with and follow up with vendors and partners concerning their product and service issues
  • Using a strong attention to detail, identify opportunities for improvement the client experience to reduce support calls
  • Build rapport and elicit issue details from end users
  • Troubleshoot and resolves issues following ECI standards and industry best practices

Who you are:

  • Exceptional Windows 8,10 Operating System troubleshooting and configuration
  • Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting required
  • Active Directory Administration
  • Experience working a service desk ticketing system (ConnectWise, Jira etc)
  • Exceptional NTFS Administration required
  • Citrix & VPN administration & troubleshooting required
  • Experience troubleshooting Microsoft Distributed Name Space (DFS)
  • Experience troubleshooting Group Policies, DNS
  • Experience troubleshooting file and print services
  • Desktop software installation, configuration, and troubleshooting

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

#LI-Hybrid

Client-provided location(s): London, UK; Manchester, UK
Job ID: EzeCastle-SERVI003446
Employment Type: Other

This job is no longer available.

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