Revenue Cycle Supervisor

    • Madison, WI

Summary of Major Responsibilities

The Supervisor, Revenue Cycle assists the Manager, Revenue Cycle in the ongoing development and performance of the Revenue Cycle team which involves supervision of Revenue Cycle Associates as well as day to day supervision of team activities in order to meet department and company goals.  The primary responsibilities include providing supervision, hiring, training, and coaching, managing workloads and handling escalated concerns as related to revenue cycle.  They will maintain accurate data reporting and be responsible for metrics and productivity measures as well as any other key performance indicators.

Essential Duties and Responsibilities

include but are not limited to the following:

  • Monitors associates and overall department metrics to ensure revenue cycle functions are addressed according to Company/Department goals.
  • Provides guidance on priorities for the department. Ensures work is completed in a timely and accurate manner.
  • Assists in recruiting, hiring, onboarding, coaching, and counseling of Revenue Cycle Department staff.
  • Takes part in the creation of training materials as appropriate. Identifies additional training needs/resources as needed.
  • Provides medical billing training and assistance to other departments as needed.
  • Recommends and implements changes to ensure revenue integrity and maximum reimbursement.
  • Provides on-going coaching to Revenue Cycle staff to ensure a consistent level of service is maintained.
  • Provides escalation support to Revenue Cycle staff.
  • Identifies and communicates changes in payer guidelines.
  • Assists in identification and reporting of system errors and workflow solutions.
  • Supports and performs revenue cycle functions including claims errors, rejections, submission, denials, follow up, and appeals.
  • Identifies and shares best practices and drives for continuous improvement of the customer experience.
  • Ensures compliance with all organization quality procedures and guidelines including but not limited to Quality Policy, Code of Business Conduct and Ethics.
  • Ensures familiarity with relevant laws, regulations, guidelines, and policies for medical billing including but not limited to HIPAA, Medicare, Government, and Commercial insurance.
  • Maintains skillset to be able to perform all essential responsibilities of the Revenue Cycle Associates and performs them as directed.
  • Conducts all assigned job duties in a timely and productive manner.
  • Performs all job duties according to Company policies and procedures.
  • Completes other duties as assigned.
  • Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
  • Communicate goals clearly to employees to ensure understanding and success in achieving them.
  • Motivate and inspire employees to do their best work through coaching and work effectively through influence and collaboration.
  • Maintain morale and support employee engagement initiatives.
  • Excellent communication, teamwork.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work designated schedule.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90 % of a typical working day.
  • Ability to work on a computer and phone simultaneously.
  • Ability to use a telephone through a headset.
  • You will be required to successfully complete an assessment showing understanding of Exact Sciences Epic processes necessary to the job functions with a score of 80% or higher.  Exact Sciences will make a reasonable accommodation available if necessary to assist an employee with a disability to satisfy this requirement.

Qualifications

Minimum Qualifications

  • Bachelor’s degree in finance, business, or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
  • 4+ years of experience in the revenue cycle function to include third party payer experience.
  • 2+ years of experience effectively managing/leading and motivating staff members at all levels and working effectively through influence and collaboration.
  • Demonstrated knowledge of medical coding including International Classification of Diseases (ICD-9) and (ICD-10) and Coding Procedure Terminology (CPT) and HCPCS coding.
  • Demonstrated knowledge of Explanation of Benefits (EOB); must be able to read and interpret explanation of benefits (EOB) for all payers.
  • Demonstrated understanding of ASC X12 claims adjustment and remark codes.
  • Demonstrated experience working in a customer service environment specialized in providing an exceptional customer experience.
  • You will be required to successfully complete all Epic Certification requirements with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available if necessary, to assist an employee with a disability to satisfy this requirement.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • Health care certification (such as certified professional coder or certified professional biller).

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EEO Disclosure

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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