Lead Lab Service Engineer

Summary of Major Responsibilities

The Lead Lab Service Engineer provides leadership support to the service engineering staff. This person is the troubleshooting point person for equipment related escalated issues. This position is primarily responsible for overseeing service engineers during their scheduled shift, and ensuring day to day activities in the laboratory sufficiently cover of the laboratory’s equipment needs. The lead is expected to spend 60%+ of their time performing lab service maintenance and repairs in the lab. This role reports to Lab Service Engineer Manager.

 

This position has a shift of 3:00pm -12:00am, Monday - Friday. 

Essential Duties and Responsibilities

  • Primary source of contact for service engineers and overseeing lab service engineer team
  • Conduct check in meetings monthly with each service engineer as appropriate.
  • Provide mentoring and technical guidance to service engineers.
  • Ensure ample FTE coverage for day to day workload needs, approving requested time off accordingly.
  • Maintain oversight for quality of work performed (both in mechanical nature and documentation). Escalates any quality or performance concerns of engineers to Lab Service Engineer Manager.
  • Provides information and suggestions to the appropriate resource to improve company technical documentation or process
  • Work closely with Technical Service team to provide service requirements and potential operational improvements.
  • Assist and coordinate training methodology and training documentation in conjunction with other Engineer leads/leadership.
  • Coordinate training of new employees.
  • Escalate service concerns as appropriate.
  • Ensure appropriate hand off communication and work completion between shifts
  • Monitors and responds to incoming support requests by cross functional teams, or other communication that require Lab Service Engineers.
  • Promotes customer satisfaction through problem solving, clear and effective communications, professional appearance, and efficient repair/maintenance activities.
  • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately and customer satisfaction is optimized.
  • Other projects, as assigned.

Service Engineer Responsibilities

  • Commission new clinical laboratory equipment (e.g. centrifuges, liquid handling robots, shakers, etc.)
  • Perform instrument installations and qualifications per service policies.
  • Track all service activities utilizing system(s) developed in accordance with service policies and procedures. Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
  • Travel may be required for training or to assist partner laboratories in service activities.
  • Recommend and implement changes to ensure ongoing high quality performance of laboratory equipment.
  • Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g. OSHA, CLIA, etc).
  • Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.

 

Qualifications

 

Minimum Qualifications:

  • 3+ years or equivalent experience in the service engineer industry.
  • Working knowledge of clinical laboratory service operations and activities.
  • Bachelor’s degree in technology, electronics, molecular biology, or related field required or equivalent experiences in the field
  • Experience leading a team directly or indirectly in day to day operations or project initiatives.
  • Ability to effectively prioritize and delegate tasks.
  • Ability to communicate effectively with all levels of staff through both verbal and written communication.
  • Strong comfort with computer usage, including Microsoft Excel and Word.
  • Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.
  • Ability to employ gross motor and fine motor skills during maintenance of laboratory equipment.
  • Ability to lift, carry, or otherwise move up to 40lbs.
  • Ability to travel up to 25% of the time via car and air. Some overnight travel may be required.

Desired Characteristics:

  • Self-motivated and reliable: able to stay focused on a task and work independently.
  • Demonstrated strong attention to detail and focus on quality output.
  • Demonstrated experience leading and motivating others, even when not in a position of authority.

Physical Requirements & Working Conditions:  

  • Ability to lift, carry, or otherwise move up to 40lbs.

 

 

 

EEO Disclosure

Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. The Company’s affirmative action program is available to any applicant or employee for inspection upon request. 

If you need any assistance seeking a job opportunity at Exact Sciences, or if you may require a reasonable accommodation with the application process, please call our Recruitment Coordinator at 608-535-8841 or email [email protected].


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