Laboratory Service Engineer I
- Madison, WI
Summary of Major Responsibilities
The Laboratory Service Engineer I (LSE I) is responsible for the service and support of laboratory equipment and instrumentation, including installation, calibration, maintenance, and repair. This includes both simple (e.g., orbital shakers) and complex (e.g., liquid handling robotics.) instrumentation in the various laboratory environments. These environments may include clinical laboratories, R&D laboratories, and manufacturing and quality control laboratories. The individual in this role will continuously work with other Lab Service Engineers (LSE) and the laboratory teams to ensure proper instrument function and to troubleshoot any system concerns. The LSE I may work continuously with other LSEs and the laboratory teams to ensure proper instrument function and to troubleshoot any system concerns.
The hours for this position are Wednesday - Saturday, 5:00pm - 4:00am.
Essential Duties and Responsibilities
- Install new laboratory equipment (e.g., centrifuges, liquid handlers, orbital shakers, etc.).
- Coordinate and/or perform instrument installations and qualifications per service policies.
- Maintain program for preventative maintenance (PM) and calibration of all laboratory equipment.
- Perform troubleshooting activities and provide Level 1 service; coordinate with LSE II’s and vendors to address escalated service concerns.
- Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.
- Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.).
- Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.
- Track all service activities utilizing system(s) developed in accordance with service policies and procedures.
- Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
- Excellent verbal and written English communication skills.
- Adaptable, open to change, and the ability to work in ambiguous situations while responding to new information and unexpected circumstances.
- Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Regular and reliable attendance.
- Ability to work designated schedule.
- Ability to work nights and/or weekends.
- Ability to work overtime as needed.
- Ability to work on-call and shift changes may be required.
- Ability to lift up to 40 pounds for approximately 15% of a typical working day.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 35% of a typical working day.
- Ability to comply with any applicable personal protective equipment requirements.
- Ability to employ gross and fine motor skills during the installation, servicing, and maintenance of laboratory equipment.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability and means to travel between local Exact Sciences locations.
- Ability to travel up to 5% of working time away from work location, may include overnight/weekend travel.
- Bachelor’s degree in Engineering, Technology, Molecular Biology, Electronics, or related field; or Associates degree and 2 years of relevant experience in lieu of Bachelor’s degree; or High School diploma/General Education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
- Basic computer skills to include Internet navigation, Email usage, and word processing.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
- Bachelor’s degree in Engineering, Technology, Molecular Biology, Electronics, or related field.
- 1+ years of experience operating laboratory equipment.
- 1+ years of experience in the maintenance and repair of laboratory equipment.
- Working knowledge of clinical laboratory service operations and activities.
- Proficient in Microsoft Office to include Word, PowerPoint, and Excel.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
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