- Redwood City, CA
Summary of Major Responsibilities
The Accessioning Supervisor is responsible for supervision of personnel and daily operations of the Accessioning department including, but not limited to, specimen box receipt process, test order processing, sample processing, material return and management of associated documents and records.
The Accessioning Supervisor oversees the pre- and post-analytical sample processing activities. This role will participate in these activities and troubleshoot sample, process or system issues as needed. The Accessioning Supervisor will also participate in the development and administration of policies and procedures, contribute to continuous process improvement to ensure consistent, high quality processes, and best practices established within Laboratory Operations. This role will support or participate in internal and external audits and quality management activities to ensure laboratory compliance with the applicable quality standards and regulatory requirements.
The Accessioning Supervisor serves as a liaison between Accessioning and various functional groups including, but not limited to Histology, Customer Service, Analytical Laboratory, Process and Service Engineering, Information Technology, Human Resources, Quality, Supply Chain Management and Workplace Services groups to report and address immediate issues or concerns. This role must also act as a liaison between staff members and the management team to support effective communication and change management. The Accessioning Supervisor will assist in the assessment of staffing levels to ensure adequate laboratory capacity and effective resource allocations, and will recruit and hire new employees or contingency workers. The Accessioning Supervisor will also be responsible for the ongoing management of their staff, which include, but are not limited to, partnering with staff to create and execute personal development plans, conducting performance reviews and ensuring appropriate work scheduling, training and competency assessment.
To be successful in this complex and high-volume work environment, the Accessioning Supervisor must demonstrate leadership, operation management and organizational skills. This person must be comfortable with facilitating timely and sound decision-making with data, have the ability to remain professional and composed under pressure, the ability to work independently and in a team environment, and the ability to effectively communicate across all levels of the laboratory and across departments to achieve common goals.
Hours: 9:00am - 5:30pm
Essential Duties and Responsibilities
- Oversee and participate as needed in day-to-day pre- and post-analytical sample processing activities, and ensure that all activities within the Accessioning department are performed and documented according to the established policies and procedures, and aligned with corporate goals.
- Maintain operations by monitoring staff workload, adjusting schedules as needed, monitors and maintains productivity standards and identifies opportunity for efficiency gain and quality improvements.
- Participate in the development, refinement and implementation of documents that affect the department.
- Establish, review and implement training plans and checklists to ensure compliance to corporate policies and procedures.
- Troubleshoot sample, system and process issues raised by staff, customers or others.
- Collaborate with IT, Engineers and other cross-functional team to identify and resolve on-going process or system issues. Support corporate or customer-experience improvement projects by providing ideas, business requirements or end-user feedback as assigned, by supporting troubleshooting, end-user testing or task execution, as assigned.
- Collaborate closely within Lab Operations, Quality and Customer Service to improve process efficiency and ensure that each specimen is properly processed to sustain operations and maximize resource utilization.
- Represent the Accessioning department in cross-functional teams, as assigned.
- Participate and manage the interview, selection, hiring and on-boarding of new staff.
- Responsible for coaching, mentoring, disciplining and training of department personnel, conducting 1:1’s and fostering an environment of open communication, partnering with staff to create and execute personal development plans.
- Provide timely feedback to staff, manage staff performance, write and deliver annual staff performance reviews.
- Communicate goals clearly to employees to ensure understanding and success in achieving them.
- Motivate and inspire employees to do their best work through coaching.
- Maintain morale and support employee engagement initiatives.
- Communicate timely and regularly to management, stakeholders and staff to ensure effective change management and address potential issues in advance.
- Participate in and/or assist with the preparation of internal and external audits and inspections.
- Review and maintain personnel files and department records in compliance with Quality Management System, applicable regulatory requirements such as CLIA, NY-CLIA, CAP, ISO standards and others.
- Strong communicator with ability to maintain open communication with internal employees, managers and customers as needed.
- Able to integrate and apply feedback in a professional manner.
- Able to prioritize and drive to results with a high emphasis on quality.
- Ability to work as part of a team.
- Recognized by others, internally and externally, for strong interpersonal skills, excellent written and verbal communication skills.
- Ability to adapt to changes and identify ways to achieve goals.
- Self-directed, result oriented, able to operate independently.
- Ability and desire to thrive in a high-pressure, data-driven and highly regulated work environment.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Regular and reliable attendance.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for at least 50% of a typical working day.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability to use a telephone through a headset.
- Ability to comply with any applicable personal protective equipment requirements.
- Standing or sitting for long periods of time may be necessary.
- Some lifting (greater than 25 pounds) may be necessary.
- Considerable amount of time using various types of laboratory equipment including microscopes, microtomes, blades, strainers, pipettes.
- May perform repetitious actions using lab tools.
- Some time spent using near vision to view samples at close range.
- Use of various chemicals may be used to perform duties.
- At times, stress may be experienced.
- Use of computer, telephone and some time may be spent concentrating, reading, or analyzing data, or applying scientific rules.
- May be exposed to hazardous materials, tissue specimens and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.
- Ability and means to travel between Redwood City locations.
- Ability to travel <5% of working time away from work location, may include overnight/weekend travel.
- Associates degree Life Science or related field.
- 4+ years of experience in Accessioning or related field; e.g. specimen receipt or processing division of a laboratory.
- Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with legacy GHI services.
- Basic computer skills to include Internet navigation, Email usage, and word processing.
- Working knowledge of MS Office (e.g. Word, Excel, etc.).
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Bachelor’s degree in Life Science or related field.
- 1+ years of supervisory experiences with direct reports in a healthcare or clinical laboratory setting; or relevant leadership experience demonstrated in a similar role.
- Experiences with high volume laboratory operations.
- Experiences with using Laboratory Information Management Systems (LIMS).
- Working knowledge of local, state, federal regulatory requirements for clinical laboratory.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
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