Customer Success Manager, Conduct & Culture, Mid-Market

EVERFI is the leading education technology innovator that provides learners of all ages education for the real world through scalable digital learning platforms. Founded in 2008, EVERFI is fueled by its Software-as-a-Service (SaaS) subscription model and has certified millions of learners with thousands of partners across 50 states, Canada and Puerto Rico. EVERFI is an industry convener that builds Networks that tackle the toughest social issues. These Networks include the Prescription Drug Safety Network, Campus Prevention Network, and the Financial Capability Network. Some of America's leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, Advance Publications, Rethink Education and Rethink Impact. To learn more about EVERFI visit everfi.com or follow us on FacebookInstagram, LinkedIn or Twitter @EVERFI.

EVERFI is seeking an exceptional Customer Success Manager in Washington, DC. This individual will play a lead role in managing success and growth of an assigned portfolio of customers for our Conduct & Culture line of business. The responsibilities of this individual include developing account strategy, managing implementation, delivering annual customer retention objectives, qualifying upsell opportunities and enhancing overall customer satisfaction.

Your primary responsibilities will be:

  • Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for partners and internal program stakeholders for a portfolio of key customers
  • Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities
  • Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth
  • Participate in high-level prospective sponsor meetings
  • Understand our customer’s job responsibilities, business and industry to best position EverFi to support their business goals
  • Identify potential issues and risks early in an implementation cycle and develop backup strategies and contingency plans for resolution
  • Delight the customer by consistently exceeding expectations
  • Other job related duties as assigned

Desired skills, experience, and qualifications:

  • Bachelor's Degree and 2+ years of related experience in a Customer Success, Account Management, or Sales preferably in a SaaS environment
  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Have managed a portfolio of clients and renewal goals and driven growth within those accounts
  • Able to work with all levels of individuals all the way up to C-level suite
  • Have demonstrated experience working with high profile customers, preferably institutions of higher education.
  • Demonstrate outstanding interpersonal, verbal and written communication skills
  • Love checklists and demonstrate strong organizational skills to manage multiple ongoing implementations and accounts
  • Detail-oriented individual who also has the ability to think and plan strategically
  • A self-motivated problem solver with a strong work ethic and high energy level
  • A team player that takes your job seriously, but knows how to have fun
  • Have a passion for EVERFI's mission

Work-life, culture, & perks:                                               

  • Competitive base salary and bonus potential
  • 401k program with company match and equity plan
  • Comprehensive health care and excellent parental leave benefits
  • Flexible PTO and generous holiday schedule
  • Fitness program membership discounts
  • Complementary Capital Bikeshare membership
  • Casual work environment and great office locations
  • Annual company-wide retreat
  • Opportunity to work with talented people who have fun in the workplace

 

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities.


 

 


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