Site Reliability Engineer

THE CHALLENGE
Eventbrite's business continues to grow and scale rapidly, powering millions of events. Event creators and event goers need new tools and technologies that empower them to have the most meaningful live experiences. As a Site Reliability Engineer, you will be part of a team that ensures that the Eventbrite platform runs efficiently, securely, and at scale.

THE TEAM
We're a people-focused Engineering organization:  the women and men on our team value working together in small teams to solve significant problems, supporting an active culture of mentorship and inclusion, and pushing themselves to learn new things daily. Pair programming, weekly demos, tech talks, and quarterly hackathons are at the core of how we’ve built our team and product. We believe in engaging with the community, regularly hosting free events with some of the top technical speakers, and actively contributing to open source software (check out Britecharts as an example!). Our technology spans the web, mobile, API, big data, machine learning, search, physical point of sale, and scanning systems.

THE ROLE
As a member of the Operations team, you will share the responsibility for our entire platform, including our production, QA, and development infrastructure.  You will manage systems and services via automation and coding.  You will own requirements and capacity analysis, service configuration, monitoring and troubleshooting. You’ll be responsible for analyzing and resolving network behavior, performance and application issues using standard open source tools.  As a member of our close knit team, you will mentor developers on how to monitor and debug their code in production, to enable them to move swiftly and safely through the platform.  You’ll partner closely with the Security team to ensure that Eventbrite’s systems, services and data are protected against unauthorized use, disclosure, modification, damage and loss.  Ultimately, you will oversee the smooth operation of Eventbrite’s platform from frontend to backend.

Our ideal candidate is the kind of team member who enjoys learning and working with others. If you’re the kind of person who sees a problem, develops a fix and engineers an improvement no one’s asked for yet, then we want to talk with you!

THE SKILL SET

  • 3-4 years experience with Linux systems administration (Ubuntu experience appreciated)
  • Solid programming skills (Python! or Ruby or Go)
  • Configuration management experience (Puppet, Chef, Ansible, Salt)
  • AWS / Cloud provider experience
  • Broad technical troubleshooting and performance tuning experience
  • Experience in high user volume, rapidly growing or critical production service environments
  • Experience managing and leveraging monitoring tools such as Datadog and Graphite
  • Ability to handle on-call duty
  • Experience with Nginx / Apache / Varnish / Haproxy
  • Familiarity with service discovery and orchestration systems such as Consul, Nomad, and Vault.
  • BA/BS in Computer Science or related field, or equivalent experience
  • Nice to have: MySQL, Django, Elasticsearch, Redis, Kafka, Node.js, Docker, Jenkins, RabbitMQ

ABOUT EVENTBRITE
Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

FLSA Status: Exempt

Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us.

Meet Some of Eventbrite's Employees

Galen K.

VP, Engineering

Galen heads some of Eventbrite’s Engineering Teams. He shapes and troubleshoots Eventbrite’s software architecture, offering users a highly sophisticated platform that connects communities around shared passions.

Whitney F.

Senior Manager, Product

Whitney partners with Eventbrite’s Growth and Event Creation Teams—gathering consumer feedback, figuring out detailed requirements, aligning design, and executing flexible and capable event and growth products.


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