Relationship Manager (Account Management)

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build the technology to allow anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions - you name it, we power it.

THE TEAM
The Account Management Team builds and maintains customer relationships with a focus on support, engagement, and growth. At Eventbrite, we believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. Our dedicated, sharp, and creative Account Management Team works with our largest and highest value customers to ensure that they are fully leveraging our platform and have the knowledge, training, and support they need to exceed their business goals. The team works together and cross-functionally to create exceptional experiences for our customers, and ensure the longevity of our most valuable partnerships.

THE CHALLENGE
At Eventbrite we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. As the liaison between Eventbrite and our most important customers, the Account Managers must be relentless advocates for our customers, adept problem solvers, and skillful relationship managers in order to ensure that we are delivering amazing experiences for our customers and driving long lasting success for our partners.

THE ROLE
As Relationship Manager, you will work with a diverse group of customers to drive a deep understanding of the goals for their business, and engage them with our platform in a way that will ensure success. You will also work cross functionally to ensure that we are delivering the best solutions and strategies for our customers, giving them the knowledge, tools, and training they need to be successful, as well as articulating the value that Eventbrite provides to their business.

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build the technology to allow anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions - you name it, we power it.

YOU WILL

  • Manage all renewal, contract re-negotiation, and up-sell opportunities for customers, maximizing contract value while protecting and enhancing the long-term customer relationship
  • Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
  • Manage a sales funnel of renewal opportunities and accurately forecast renewal business on a monthly and quarterly basis
  • Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
  • Leverage knowledge of the Eventbrite platform and industry best practices to provide excellent consultative support
  • Proactively engage with customers to identify risks and growth opportunities; work cross-functionally to develop resolution strategies and ensure high levels of customer satisfaction
  • Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
  • Actively help tell the Eventbrite story through thought leadership contributions, including case studies, client success stories, and other marketing materials

THE SKILLSET

  • 3+ years’ experience in a Sales or Customer Success/Account Management role with a focus on contract negotiation
  • Experience managing customer relationships and renewals with a SaaS product
  • Strong negotiating skills that allow for value-based negotiations at the senior level
  • Proven ability to sell transactionally and also to manage long sales cycles and large opportunity pipelines
  • Demonstrated ability in driving customer retention and fostering meaningful client engagements
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
  • Bachelor’s Degree



Meet Some of Eventbrite's Employees

Martina W.

Head, Category Marketing

Martina leads a team of marketing experts whose mission is to fuel growth of the millions of events on the Eventbrite platform. She oversees marketing, acquisition, and engagement initiatives across key industry verticals.

Galen K.

Senior Director, Engineering

Galen heads some of Eventbrite’s Engineering Teams. He shapes and troubleshoots Eventbrite’s software architecture, offering users a highly sophisticated platform that connects communities around shared passions.


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