As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our São Paulo team. You would be an escalation point for our sites to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.
The Eventbrite IT team, or BriteTech as we are fondly known as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!
Monitor, update and maintain assigned tickets in Jira
Respond to tickets, contact users and plan workload
Update tickets with the latest status
Escalate the ticket to the correct group if the incident cannot be resolved
Sign-off closed tickets with the user
Close tickets that have been resolved
Identify Interrupts and escalate as needed, monitor where possible and resolve issues during emergency outages
Imaging and Deployment support of Mac, PC, Linux, and Cell phone hardware
Setting up the computer(s), monitor(s), phone(s)
Maintain physical presence at designated service locations and time for employees to pick up user’s computer, or delivering to end-user.
Software installation (based on standard software image and guidelines)
Set-up in accordance with documentation.
Troubleshoot software in the Standard Software image and 3rd party applications
Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
Training end users on how to operate the equipment as requested
Check to see if paper and toner is adequate. Refill, stock and change as necessary.
Check to see if equipment is operational (no paper jams, power is on and general health
Check and troubleshooting simple issues and escalation of complex issues to appropriate employees)
Check stock levels of standard equipment; notify named employee when stock levels are low or order as defined by manager.
Conference room sweeps to verify Video Conferencing cabling, Chromebox settings as per defined checklist
Hardware management to include, but not limited to.
Change out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as needed.
Ability to identify whether a failure exists and adequately describe the failure to the repair center or manufacturer.
Process RMA and track repairs to repair centers or manufacturers.
Liaison for repair and purchasing from 3rd Party vendors
Tracking of hardware warranty contract service agreement document and expiration of such contracts and documents as needed
Receive and asset tag equipment based on the process to include, but not limited to: Laptops, Desktops, Printers, Servers and Misc. Equipment as required
Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed
Basic troubleshooting of software and hardware issues
Secure password management for any and all provided passwords
Support access to corporate network/wireless and applications both on network as well as over VPN.
Coordinate execution of tasks with guidance from primary support representatives
Manage IT inventory of stock in house, such as moving, sorting, cleaning, stocking etc.
3 hours / day, 3 days / week (9 hours per week) for duration of 3-6 months
Eventbrite is a global ticketing service that allows anyone to create, share and find live experiences of all kinds. Since their founding in 2006, Eventbrite’s robust self-service platform has helped event organisers process $3.5 billion in gross ticket sales. With millions of events on the platform, Eventbrite hosts a vibrant community of event attendees looking to discover a variety of live experiences from small photography and yoga classes to large concerts and festivals with tens of thousands of attendees. Eventbrite has eight offices around the world, and is headquartered in San Francisco, California.
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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