Temporary Customer Support Advisor, English + German languages (Brooklyn)

Help Etsy provide exceptional customer service support to members of Etsy.com.  

We are looking for passionate, creative, hard-working people to help Etsy provide exceptional customer service support to members of Etsy.com.

*This is a full-time position located in Brooklyn and will require a weekend shift.
*You can work-from-home on the weekend shift day!!!
*Shift hours:  6am to 2pm or 7am-3pm

This role would be part of our International Support team in Dublin sitting in our Brooklyn NY office. The team is a fun, dynamic team that comes from a variety of backgrounds, but we’re all driven by the same goal - making members feel great about being part of the Etsy community. If you can see yourself interacting with this amazing community of shoppers and sellers on a daily basis, then this may be the role for you!

With training, you’ll soon become an expert on “how to” questions about site features, and on helping our sellers quickly resolve problems and get the resources they need to run their businesses. It is the job of our Customer Support Advisor (aka Member Advisors) to do everything in their power to help our members get the answers they need - quickly and compassionately.

About The Role

  • The Member Operations team works on the front lines, ensuring our members have the best possible experience on Etsy.
  • Etsy is evolving all the time, and our community turns to us as site experts who can offer guidance in a direct yet friendly way.
  • We correspond directly with members by email, offering tips, resolving problems, and pointing them toward the right resources.
  • We troubleshoot problems, walk members through new features, and help sellers to maximise their small businesses’ potential on our platform.

About You

  • You must Speak English and German fluently.
  • You have prior customer service and/or E-Commerce experience.
  • You have excellent writing skills; injecting your personality into your writing comes easy.
  • You are a natural problem-solver -- sometimes solving more than one problem at a time.
  • Have a high comfort level with information technology and internet-related issues.
  • While we don’t expect you to be an expert you should be comfortable with technology, adapting to new systems.
  • You should have the ability to absorb complex technical concepts and communicate them to a non-technical audience effectively be able to convey the essential information in different audience settings.
  • You also possess a positive, roll-up-your-sleeves-and-help attitude, with the ability to work in a fast-paced environment within team structures.
  • We'd like for you to have a willingness to keep a flexible schedule, which may include one weekend shift a week.
  • You have experience working in a multilingual and multicultural environment, dealing with customers from a variety of backgrounds.
  • You are strong team player with a positive and productive manner.
  • You also have an upbeat “can do” attitude; composure under pressure
  • Optional; being a member of the Etsy Community -- we LOVE to hire Etsy buyers and sellers with a strong appreciation for artisanal products and a DIY ethic.
  • You live the handmade ethos and appreciate how stories, connections, and e-commerce can be blended together to create meaningful shopping experiences on the Web.

What’s Next

Interested in working with us? Send us a cover letter and your resume explaining why you’d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. If you have an online presence (blog, Twitter, Facebook), send it along. And if you write, draw, craft, or contribute to something you’re proud of, we’d love to hear about it.  

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer, we do not discriminate on the basis of color, ancestry, religion, gender identity, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status.

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